A few days ago, on the occasion of the first anniversary of the release of the "IM Zhiji" brand, Zhiji Automobile officially released the intelligent high-end service brand "IM Care One Key". Based on the in-depth investigation of high-end users, "IM Care One Key" starts from solving the "pain points" of users, customizes a full-time and zero-interruption exclusive service for users to meet the high-frequency needs of users, and solves the needs of users in all scenarios such as insurance, maintenance, travel, and car connection with one click.
Through the analysis of the results of the special in-depth survey of users, it is shown that high-end electric vehicle users expect travel and hope to obtain free time, transparent trust and just right services. Users' demand for high-quality services has been upgraded from "worry-free service" to "full-time zero-interruption service". "IM Care One Click" came into being, so that the high-end private service experience, one-click service will be reached.
Zero-interruption couture service: from 8,999 yuan to solve the needs of 99% of high-end users
In view of the survey results, high-end users of Zhidian Automobile are worried about the pain points such as "rising new energy premiums", "maintenance premiums", "excessive service", etc., zhiji automobile exclusive customization of 8,999 yuan "IM Care one-click high-end service package", which includes "brand car insurance", "door-to-door fine washing", "door-to-door maintenance", "off-site power-up" and other high-value products and high-frequency services, all services can be "one-click enjoyment".
One-click arrangement of "door-to-door fine washing", service personnel once a month to do in-depth cleaning of the interior and exterior of the vehicle, so that the user's car always remains as bright as new.
One-click 0 contact "door-to-door maintenance", completely eliminate the cumbersome vehicle maintenance, the user only needs one-click authorization, the service personnel immediately come to the door to pick up and deliver the vehicle for the user, in the whole life cycle of the product monitoring, maintenance, so that users enjoy the whole process of no contact, no disturbance intimate experience.
One-click experience of "off-site power-up", the frequency of 4 times a year is enough to meet the needs of users traveling in different places. When the user travels and finds that the power is insufficient, just click the APP option of "IM Care one-click power-up", and the service staff will take the initiative to pick up and deliver the car to complete the power-up service, completely eliminating the worries of off-site energy replenishment.
One-click direct "car insurance claims", the brand car insurance covered by the service package can not only save the user the cumbersome procedures in the accident claim after purchasing car insurance alone, in the future car use process, the vehicle can be summoned with one click after the accident, and the brand service personnel will assist in the completion of the follow-up service throughout the process to ensure that the user enjoys a fast and intimate brand car insurance experience.
"IM Care one-click high-end service package" also includes vehicle health testing, paint repair, door-to-door tire repair, maintenance scooter and many other services, one-stop solution to 99% of high-end users of the full-scene car maintenance needs, truly bring time and exclusive services to users.
For angel wheel and A round users, Zhiji Automobile promises that the first year price of "IM Care One Key Up to Couture Service Package" will be locked at 8,999 yuan, regardless of other factors such as geography; at the same time, Angel Wheel and A round users will also enjoy the right to 3,000 degrees of free charging per year (1,000 degrees public charging pile + 2,000 degrees of self-built charging piles) for an additional three consecutive years, which is equivalent to about 20,000 kilometers of free driving per year, which can meet the mileage needs of most users and achieve energy worry-free.
*For the above service details, please continue to pay attention to the official use rules released by Zhiji.
Full-time intelligent service system: 7×24h intelligent guardianship, replenishment zero anxiety
The implementation of "IM Care One Key" zero-interruption private service is a full-time intelligent management mode based on data-driven cloud algorithms and a powerful service and supplementary network system.
7× 24h "intelligent guardian" management mode, is to achieve "one-click" software support. Relying on the powerful domain fusion computing power, "IM Care One Key" can remotely identify the abnormal operation of the vehicle in real time, provide users with online intelligent diagnosis and maintenance services; according to the big data algorithm model, accurately predict the service life of some commonly used parts such as wipers and brake pads, and provide maintenance and replacement services; provide users with 24-hour full-time battery management services to fully ensure the safety of battery operation; and more intimately, according to the weather conditions, car travel, etc., actively and intelligently remind users to wash the car, Power up and other matters, and one-click appointment service.
The strong basic service network is the hardware foundation for realizing "one-click delivery". In the future, Zhiji Automobile will cover more than 360 cities with a total of 442,000 charging piles through self-built, access to head public charging operators, and energy replenishment systems built by SAIC's high-quality ecological energy replenishment network. In the next two years, more than 100 supercharging stations planned and built by SAIC Motor will also be connected to the zhiji energy replenishment system. The delivery service centers authorized by Zhiji Automobile will basically cover the provincial capitals of the country in the middle of the year, and there will be more than 110 experience and delivery service centers during the year, and at the same time, it can rely on saic motor's strong network to provide comprehensive services for users across the country, so that IM Care services can cover every destination of users.
As a user-oriented science and technology innovation enterprise, Zhiji Automobile has always paid attention to the voice of users and created an intelligent high-end service brand "IM Care One Key". One click, the service will be reached, so that every moment of your travel, worry-free.