On the occasion of the first anniversary of the release of the "IM Zhiji" brand, Zhiji Automobile officially released the intelligent high-end service brand "IM Care One Key". Starting from solving the "pain points" of users, "IM Care One Key" customizes a full-time and zero-interruption exclusive service for users to meet their high-frequency needs, and solves the needs of users in all scenarios such as insurance, maintenance, travel, and car connection with one click.
【Liu Tao, Co-CEO of Zhiji Automobile】
Through the analysis of the results of the special in-depth survey of users, it is shown that high-end electric vehicle users expect travel and hope to obtain free time, transparent trust and just right services. Users' demand for high-quality services has been upgraded from "worry-free service" to "full-time zero-interruption service". "IM Care One Click" came into being, so that the high-end private service experience, one-click service will be reached.
【Zhiji Automobile User Manager Jiaoqiao】
Zero-interruption couture service: "one key" from 8999 yuan to solve 99% of high-end user needs
In response to the survey results, high-end users of Zhidian Automobile are worried about the pain points such as "rising new energy premiums", "maintenance premiums", "excessive service", etc., Zhiji Automobile's exclusive customization of "IM Care one-click high-end service package" starting from 8999 yuan includes high-value products and high-frequency services such as "brand car insurance", "door-to-door fine washing", "door-to-door maintenance", "off-site power-up", and all services can be "one-click enjoyment".
"IM Care one-click high-end service package" also includes vehicle health testing, paint repair, door-to-door tire repair, maintenance scooter and many other services, one-stop solution to 99% of high-end users of the full-scene car maintenance needs, truly bring time and exclusive services to users.
For angel wheel and A round users, Zhiji Automobile promises that the first year price of "IM Care One Key High-end Service Package" will be locked at 8999 yuan, not affected by other factors such as geography; at the same time, Angel Wheel and A wheel users will also enjoy 3000 degrees of free charging rights (1000 degrees public charging pile + 2000 degree self-built charging pile) for an additional 3 consecutive years, which is equivalent to driving 20,000 kilometers free of charge per year, which can meet the driving mileage needs of most users and achieve energy worry-free.
Full-time intelligent service system: 7×24h intelligent guardian to replenish zero anxiety
The implementation of "IM Care One Key" zero-interruption private service is a full-time intelligent management mode based on data-driven cloud algorithms and a powerful service and supplementary network system.
7× 24h "intelligent guardian" management mode, is to achieve "one-click" software support. Relying on the powerful domain fusion computing power, "IM Care One Key" can remotely identify the abnormal operation of the vehicle in real time, provide users with online intelligent diagnosis and maintenance services; according to the big data algorithm model, accurately predict the service life of some commonly used parts such as wipers and brake pads, and provide maintenance and replacement services; provide users with 24-hour full-time battery management services to fully ensure the safety of battery operation; and more intimately, according to the weather conditions, car travel, etc., actively and intelligently remind users to wash the car, Power up and other matters, and one-click appointment service.
The strong basic service network is the hardware foundation for realizing "one-click delivery". In the future, Zhiji Automobile will cover more than 360 cities with a total of 442,000 charging piles through self-built, access to head public charging operators, and energy replenishment systems built by SAIC's high-quality ecological energy replenishment network. In the next two years, more than 100 supercharging stations planned and built by SAIC Motor will also be connected to the zhiji energy replenishment system. The delivery service centers authorized by Zhiji Automobile will basically cover the provincial capitals of the country in the middle of the year, and there will be more than 110 experience and delivery service centers during the year, and at the same time, it can rely on saic motor's strong network to provide comprehensive services for users across the country, so that IM Care services can cover every destination of users.