Jimu News trainee reporter Kang Xuyang
On January 9, Ms. Cai Dianhu of Wuhan called the Jimu News Hotline at 027-86777777 to report that her father's commission withdrawal from the head of the group on the Shihui Regiment could not be received, the customer service phone was not answered, and the account was abnormal.
Ms. Hu told Jimu News that her family opened a small supermarket in Caidian, and her father was responsible for daily operations. In 2020, affected by the epidemic, the community group buying was on fire, and under the introduction of the sales staff of the "Ten Hui Tuan", Ms. Hu's supermarket became a group purchase offline pick-up point, and her father was the head of the group purchase group of the store. After the nearby residents choose the pick-up point on the Ten Clubs Group, the things they buy will be sent to the corresponding pick-up point, which will be kept by the pick-up point until the residents take the things away, and the Ten Clubs Will give the head of the group a commission according to the number of orders placed. Since the group purchase in 2020, Ms. Hu's father has accumulated a total commission of 2199 yuan on the head account of the group leader.
The withdrawal page provided by Ms. Hu
"Some time ago, I heard that the Ten Hui Group was laying off employees on a large scale and wanted to close the function of the head of the group, so we wanted to put forward the commission and not do it, but we did not expect that it had not been able to successfully withdraw cash." At that time, the sales staff who recommended us to do group buying had long deleted my father's WeChat, and could not find anyone, and the customer service phone of the Ten Hui Group had not been answered. Ms. Hu said that on December 29, 2021, she helped her father apply for a commission withdrawal, and the money has not yet arrived, not only that, after applying for withdrawal, her father's identity as the head of the group was cancelled by the platform for no reason, and she could no longer accept orders, and could only place orders as a member of the group.
The status of the head of the delegation is cancelled after the application for withdrawal
On January 10, the reporter repeatedly called the customer service center of the Shihui Group to 4009039987, and no one answered after transferring to the manual service. The reporter learned through its online customer service that the Ten Hui Group has cancelled the telephone customer service service, and the general arrival time of the head of the commission is 1-3 working days, and the weekends and holidays will be postponed, but due to the recent system abnormality, it will be delayed. When the reporter asked how long to delay and whether there was a specific arrival time, the online customer service staff asked the reporter to leave contact information, indicating that there would be a commissioner to contact the answer within 24 hours. However, as of 7 p.m. on January 12, no one has been contacted for answers.
The reporter inquired that the Ten Hui Group belongs to Beijing Ten Club Technology Co., Ltd., headquartered in Beijing, and was recently punished by the Local Market Supervision Bureau for not giving consumers delivery.
According to the administrative penalty information disclosed by the National Enterprise Credit Information Publicity System, from April to July 2021, 11 consumer complaints reflected the purchase of goods on the Shihuituan platform, all orders were placed and paid successfully, involving a total amount of about 134,000 yuan, but Beijing Shihui Technology Co., Ltd. did not ship to consumers due to commodity quality problems, the wrong number of goods on the shelves of merchants, the wrong number of inventory set by merchants, and losses in packaging and transportation, nor did they reissue and cancel orders. On January 3, 2022, the Beijing Chaoyang District Market Supervision and Administration Bureau ordered it to correct the above illegal acts and decided to fine him 300,000 yuan.
Beijing Shihui Technology Co., Ltd. was punished information
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