2021 has passed, just past the 2021 auto door network list appeared a lot of centralized complaints of the model, but the next few issues, we will focus on the problems of each model for everyone.
The protagonist of this issue is Chery Tiggo 8.
Since its launch, the Tiggo 8 has maintained high sales. According to the latest sales report released by Chery Holding Group, Chery Group sold 83,700 vehicles in July 2021, an increase of 49.6% year-on-year. Among them, chery brand achieved a year-on-year increase of 62.4% with single-month sales of 55,000 units. Tiggo 8 is the undeniable pillar of sales.
At the same time, it is accompanied by many product quality problems along with hot sales. Today we will take stock of the complaint rate of Tiggo 8".
The trend chart of the Tiggo 8 complaint index of Autogate.com shows that in 2021, the complaint index of the Tiggo 8 has fluctuated sharply twice. Once in June and July, and again in November and December. In other months, the complaint index of Tiggo 8 is mostly between 60-70. From the past experience of the auto door network, these two sharp fluctuations mean that Tiggo 8 has concentrated complaints.
Data feedback shows that in June and July, when the complaint index first fluctuated, the problem of insufficient illumination of the Tiggo 8's headlights encountered the concentrated complaints of many car owners. In June, car owners concentrated on reporting that when the headlights were turned on at night, the blind spots on both sides were too large to present a safe and effective driving vision, which in turn threatened the safety of pedestrians and car owners.
A 2020 Tiggo 8 owner left a message, from the headlights to the area on the ground on both sides of the vehicle, it is just located in the visual blind spot next to the A-pillar, and the driver needs to observe the position on both sides of the front of the car, but it is dark, resulting in the blind spot problem of driving vision at night.
In fact, the blind spot problem of headlight illumination has always been a major "slot point" of Tiggo 8. Every month in 2021 there will be user complaints about the issue. However, Chery has never responded to this matter, and no solution has been introduced.
It wasn't until November 2021 that there was a solution to the problem. However, this solution has caused unanimous dissatisfaction among car owners. This is also the direct reason for the second fluctuation of the Tiggo 8 complaint index.
There are 2021 Tiggo 8 owners said that "the new Tiggo 8 headlights have two fine-tuning places, which is adjusted left and right on the side find a place to slowly adjust the light to the side of the effect will be much better (to a longer screwdriver), in order to solve the old lighting design defects."
The adjustment of the headlight design of the new model shows that Chery has improved the problem. Moreover, Chery has also developed a set of solutions for the old Tiggo 8. But this solution annoys car owners even more. This is also the direct driver of the second complaint index surge of Tiggo 8.
Because, the solution given by Chery is: the owner replaces the new bumper with fog lights at his own expense of 2800 yuan. This is obviously unacceptable to the owner. Some car owners indignantly said, "Let the owner illegally modify, what is the manufacturer's intention?" If the vehicle fails to pass the annual inspection, who is responsible? Moreover, the problem was originally caused by the original factory design, but the owner was asked to "wipe his ass", which made the owners' anger gush.
The reason why Chery is so lax in introducing solutions is because Chery does not think that there is a problem with the headlights, chery has publicly declared that "the lighting design of the Tiggo 8 headlights meets the requirements of domestic lighting regulations, and the height of the body of the SUV model makes the lights shine out after forming a dark area that is relatively large in the front area of the car." All kinds of explanations show that Chery has never faced the problem squarely and held up signs that meet national standards to prevaricate consumers.
From the manufacturer's solution, they can solve this problem. However, the lack of sincere service requires "user self-payment". Such a responsible solution once again challenges the bottom line of old car owners.
There is no doubt that the Tiggo 8 series has become the business card of the Chery brand. However, the Tiggo 8's headlights that have plagued car owners for a long time have illuminated blind spots and follow-up solutions that have greatly dissatisfied car owners have also had a negative impact on its reputation to a certain extent. In particular, the official response to the lack of corporate responsibility of "the lighting design of the Tiggo 8 headlights meets the requirements of domestic lighting regulations", most of the complaints eventually failed, making the owners chill.
In this case, the owners of the auto door network message said: "Can only be upgraded through the headlights, install fog lights and headlight lenses" program, to Tiggo 8 with "glasses", to solve the safety hazards in this regard. Judging from Chery's failure to face up to the experience of various complaints, the complaints of car owners about headlight design defects will continue.