A number of new policies related to the national economy and the people's livelihood have landed. Among them, which is closely related to automobile consumption, the "Regulations on the Responsibility for Repair and Replacement of Household Automobile Products" implemented on January 1 this year, that is, the new version of the "three guarantees" of automobiles.
Through combing, upstream journalists found that the new and old versions of the "three guarantees" of the automobile have been modified and improved in as many as 30 places in terms of general provisions, operator obligations, three guarantees responsibility, and dispute handling. Among them, the following items consumers must keep in mind in order to buy and use a car without being routined -
Understanding these changes, car owners are less likely to be routined
Change 1: The car can be returned and exchanged within 7 days of purchase
Article 22 of the new version stipulates that if the engine, transmission, power battery, driving drive motor or its main parts need to be replaced due to quality problems within 7 days from the date of the validity period of the three guarantees, the consumer may choose to replace the household automobile product or return the home automobile product with the car purchase invoice and the three-pack voucher, and the seller shall replace or return it free of charge.
For the conditions for return and replacement, the new version also delineates the corresponding scope, including: safety performance failure, engine, transmission, power battery, driving drive motor, engine, transmission, power battery, driving drive motor, steering system, braking system, suspension system, transmission system, pollution control device, the same main part of the body can be replaced twice due to quality problems.
Change 2: The "use compensation" coefficient of the returned car is lowered
The new regulations also make it clear that consumers need to pay certain compensation to the merchant for returning the car due to quality problems, and the specific calculation formula is: compensation fee = car price (yuan) × mileage (kilometers) / 1000 (kilometers) ×n. Among them, the compensation coefficient n is adjusted from the original 0.5%-0.8% to "not higher than 0.5%". Taking the car price of 100,000 yuan and the driving of 2,000km as an example, the consumer compensates the merchant at most: 100,000 × 2000/1000×5% = 1000 yuan.
Change three: extend the validity period and lower the threshold of "three guarantees"
The new regulations extend the validity period of the three guarantees of automobiles from "within 60 days from the date of invoice or within 3,000 kilometers of mileage (first-come)" to "not less than 2 years or within 50,000 kilometers of mileage"; at the same time, the warranty period shall not be less than 3 years or mileage of 60,000 kilometers. The new regulations also reduce the restrictions on the cumulative repair of the same quality problem more than 5 times or the cumulative repair of the whole vehicle for more than 35 days during the validity period of the three guarantees to 4 times and 30 days respectively. This increase and decrease is more conducive to protecting the rights and interests of consumers.
Change four: stop "compulsory maintenance" and clarify the scope of compensation
The New Deal stipulates that producers, sellers, repairers and other operators shall not restrict consumers from independently choosing enterprises that carry out maintenance and maintenance of household automobile products, and use them as a reason for refusing to bear the responsibility of the three guarantees. Article 30 also stipulates that if the ownership of household automobile products is transferred during the warranty repair period, whether it is due to the transfer of ownership due to sale and purchase or other circumstances, the three guarantee vouchers shall be transferred with the car, and the responsibility of the three guarantees shall not be changed due to the transfer of ownership of the household automobile products.
The new regulations also make it clear that during the maintenance period of the vehicle, starting from the 6th day, the merchant must provide a spare car or subsidize the transportation subsidy; due to quality problems, the merchant shall compensate the consumer for the following losses:
1. Vehicle registration fee;
2. Deduct the decoration and decoration costs after the corresponding depreciation (those added to the outside are also counted);
3. The relevant service fees charged for buying a car (such as loan handling fees).
4. The relevant taxes and insurance premiums shall be implemented in accordance with the relevant provisions of the state.
Change five: electric vehicles, pickup trucks can also "three guarantees"
The new version of the three guarantees will include the quality problems of special components such as power batteries and driving drive motors into the three-pack return and replacement clause; and implement three packages for household pickup trucks, which will significantly stimulate the market's enthusiasm for consumption of electric vehicles and pickup trucks. In addition, devices for vehicle pollution control are also included in the three-pack category. With this article, because of the blockage of the particle trap, the owners of Tanyue and Tiguan L will have a basis for their rights protection.
To implement the new policy, manufacturers need to take more responsibility
Since the release of the State Administration of Market Regulation on July 22 last year, to the implementation of the new version of the car "three guarantees" has been affecting the nerves of car companies, dealers and consumers. In particular, consumers, in addition to applauding the new policy, they are more concerned about how to ensure that they do not deviate from the implementation level.
"Whether the new 'three guarantees' can be implemented in place depends on the support of manufacturers." The words of Chen Xueqin, executive vice president of chongqing automobile commerce association, represent the attitude of the vast majority of dealers. Indeed, the car as a highly integrated technology product, its research and development, manufacturing and even logistics, are led by manufacturers, once due to quality problems need to be returned, if the manufacturer does not take the initiative to stand out, only the dealer is not able to perform the "three guarantees", but also sandwiched between the manufacturer and consumers by the splint gas.
To this end, the New Deal clearly requires that producers must not deliberately delay or refuse to assist or recover compensation from sellers and repairers without justifiable reasons. At the same time, relevant organizations are encouraged to establish a three-guarantee liability dispute handling mechanism for household automobiles, so as to facilitate the use of third-party professional resources to provide consumers with fair, professional, convenient and efficient three-guarantee dispute handling services free of charge, while reducing administrative and judicial costs. The new policy also increased penalties for merchants, raising the upper limit of fines for refusing to perform the three-guarantee law from "less than 30,000 yuan" to "less than 500,000 yuan." It is hoped that these heavy blows can make the new version of the "three guarantees" become a weapon to escort the healthy development of automobile consumption.