Qilu Network Lightning News January 5, 2018 Recently, Mr. Hou of Jinan reflected that in March 2018, he bought a Volkswagen Huiang car, and when the warranty period was about to be issued, the car engine had an oil leakage problem. In less than a year, it was repaired 6 times, what happened?
Volkswagen Hui Ang engine oil leaks six times in less than a year
Mr. Hou told reporters that his car cost nearly 300,000 yuan, and when the warranty period was about to be issued in February last year, he found that the car engine was leaking oil. "After buying it, it was a three-year warranty period, three years and 100,000 kilometers, and on February 7, 2021, the engine began to leak oil for the first time, which was before the Spring Festival, and the 4S store staff said to wait until the end of the year."
According to Mr. Hou, the car was repaired for the first time from February 19 last year to December last year, and it was repaired a total of 6 times before and after. Engine problems are mainly concentrated in the position of oil pan, oil bias shell, sealing gasket and so on.
Mr. Hou said: "Every time the engine oil leaks, I think the engine does have quality problems, I asked the 4S shop to change the engine for me, and it is not a matter of always repairing the engine." ”
Engine problems occur frequently, what is the cause, and how to solve it? The reporter and the owner of the car came to Jinan Ginza Tianyi 4S store.
Mr. Nie, manager of Jinan Ginza Tianyi 4S store, explained: "Screw plugging, others are oil pan, partial cover, and oil pan sealing gasket. ”
Automotive Expert: It could be the same problem
With the cooperation of the 4S shop, Mr. Hou drove the vehicle to the maintenance workshop. Reporters connect with auto experts to help find the cause of the problem.
Zhao Lin, an automotive expert, said: "I think it is very likely that multiple repairs are caused by the same problem, or that there are multiple problems at the same time, but it has not been repaired at one time, so in this case, we take into account both the timing side cover leakage and the oil pan may leak oil."
4S shop: does not meet the standards for replacing the engine can be extended warranty
Saic-Volkswagen's three-guarantee certificate for household cars shows that the main components of the main assembly do not include engine oil pans, seals and other parts in the catalog. Nie, the manager of the 4S store, said that Mr. Hou's car did not meet the criteria for replacing the engine, but could provide a one-year extended warranty service.
Mr. Nie, manager of Jinan Ginza Tianyi 4S store: "If the main parts of the engine are damaged, this can meet the requirements of replacing the engine. First it's a time, and then it's a time when it's damaged. If the peripheral components such as this partial cover and oil pan shell are not a major part of it, it is indeed impossible to replace it in terms of engines. ”
Lawyer: The manufacturer should fulfill the responsibility of repair
In response to the problems encountered by Mr. Hou, the reporter also consulted a lawyer.
Fan Xu, deputy director of the lawyer of Shandong Shunxiang Lawyer Group, said: "As long as it is a product quality problem, it is generated within the three-guarantee period, even if it is not solved after multiple repairs, at this time, if the vehicle has been out of the three-pack, the manufacturer should still fulfill the corresponding repair responsibility." ”
Editor's note: The engine frequently leaks oil, and the owner must be unsure. When is it a head? I hope that the two sides will sit down and negotiate well, if the engine cannot be replaced, at least the service should be used to reassure the owner and rest assured.