When it comes to sneaking back coupes, I believe many netizens will think of Audi's A7. From the design point of view, it refreshes the aesthetic height of Audi's four-door model. Even if the entire series is currently equipped with a 2.0T turbocharged engine, its manufacturer guidance price still reaches 58.58-68.48 million yuan. One of the reasons why consumers who are presumably starting the A7 now is that they think that the quality of imported models is better. But recently, an Audi A7 owner posted on the car complaint network, accusing it of quality problems.
Within 10 days of picking up the car, the vehicle failed
First of all, let's look at the basic information of the Owner of the Audi A7, Mr. Liu, who purchased the 2021 45TFSI reserve. The dealer is Liaoyang Audi 4S store, the purchase time is December 17, 2021, and the current mileage is only 450km.
In order to learn more about the failure of the owner, Mr. Liu, as the small editor of the staff of the automobile complaint network, he communicated with him by voice.
After answering the phone, the owner said that he bought an Audi A7 at the Audi 4s store in Liaoyang on December 17. When you come out of the 4s store, the fuel tank shows that there is no oil, and then you go to the gas station to fill up the oil. When the remaining cruising range is 300 km, the number displayed on the vehicle's dashboard no longer changes. According to the owner, at that time, he thought that this Audi A7 was more fuel-efficient, because it was equipped with a small displacement engine, so he did not care too much.
On December 27, the vehicle's dashboard suddenly showed engine fault lights, and the owner went to the 4S shop for repairs. Several fault codes were detected, including starting the generator control unit, the dashboard control unit without communication, and the tank sensor being untrustworthy.
After the technician's judgment, it was found that the main reason was that the fuel tank sensor was broken, and the repair needed to remove the rear seat, repair or replace the sensor, take three packages of claims, and add to the maintenance record. In this regard, the owner of the car said that he did not agree. It is believed that on the day of the pick-up, the dealer did not provide any test report and did not do PDI testing, resulting in the purchase of a defective car.
4S store after-sales said that it will be solved according to the warranty regulations
So, how does the 4S store see this matter? To this end, Xiaobian asked the owner about the contact information of the dealer Liaoyang Audi.
After the phone was connected, the 4S store after-sales said that the Audi A7L owner had been giving a solution after the failure. However, at present, the owner does not agree to the after-sales technician to dismantle and repair. For the owner's proposal not to do PDI testing, the staff said that the dealer has carried out two times of full vehicle testing of the vehicle before delivering the vehicle, which is delivered in accordance with the requirements of the Audi manufacturer. If the owner needs to view, it can be provided. If there is now a problem with the vehicle, it will be handled in accordance with the process provisions of the warranty.
Customer service said that the owner has reported quality problems
So, do Audi manufacturers understand this problem?
On the phone, Xiaobian first identified the identity, and the customer service then asked for the relevant information of the owner. After some inquiries, customer service said that the A7 owner had previously complained about this problem by phone, and the information returned by the dealer Liaoyang Audi showed that the owner did not agree to dismantle and repair the vehicle and hoped to return the car. At the moment, there is no solution to the matter.
Public opinion car: In the telephone communication, the owner told Xiaobian that the Audi A7, which was only used for 10 days, after the failure, the 4S shop only said that it was repaired where it was broken, and did not propose any compensation measures. Therefore, the current appeal is to refund one and pay three, and tell the editor that he has gone to the court to file a case. Xiaobian believes that from the perspective of the owner, spending a high price to buy an imported luxury car, driving for only 10 days, you need to dismantle the car for maintenance, the mood is definitely not happy. At this time, the after-sales side should actively reassure the owner and give certain compensation within a reasonable range to improve the satisfaction of users. After all, Audi is a well-known luxury brand and should pay more attention to the quality of service. What do you think about that?