Sometimes, apple products purchased online may be an unexpected "surprise" after receiving them.
Recently, the famous Brazilian actor Murillo Benisio spent $530 to buy the blue 44mm Apple Watch Series 6 from retailer Carrefour online, and after 12 days of waiting, he got a stone.
Benisio tried to contact Carrefour, but Carrefour said it could not help the actor. Benisio's path to advocacy was not smooth, and it took him a week to complete his complaint.
Subsequently, Benisio sued the company. Benisio's lawyer wrote in the lawsuit: "The plaintiff, the famous actor, the nationally well-known, the protagonist of several soap operas, even in the most dazzling script, could not imagine such a dramatic scene — the moment the package sent by the defendant was opened. Definitely not the big ending he was hoping for.
The Brazilian actor demanded a refund of his money, and the store was sentenced to $2600 in damages.
Just last week, Carrefour and Benisio struck a deal, and Carrefour agreed to pay him about $1,500. I don't know if this bad shopping experience will affect the Brazilian actor's purchase of Apple products again.
In fact, online shopping for Apple mobile phones, not only can not receive the mobile phone rights protection process is difficult, sometimes received mobile phones, it is not easy to solve the problem.
For example, in June this year, consumer Ms. Xia bought an iPhone 12 mobile phone on the Jingdong online shopping platform, looking at the brand new mobile phone, Ms. Xia was not happy.
This is because Ms. Xia found that the mobile phone had a green screen problem after activation, and it was completely unusable. Ms. Xia contacted the Jingdong customer service after-sales request for replacement, the reply was that it was necessary to return to the factory for testing for 15 days, but half a month later she was told that there was no problem with the mobile phone, and the problem of the screen was not solved, and finally BOE agreed to directly replace the new mobile phone.
In the process of negotiation, Apple customer service gave a reply that is difficult to accept, for this matter, Apple customer service said: Apple sold to JD.com, according to the Jingdong policy implementation, Apple is not responsible for after-sales.
It is worth noting that for apple mobile phones sold on online shopping platforms, apple's attitude is very tough after quality problems. In the comments of the online shopping platform, it can be seen that the phenomenon of green screen and black screen abounds, and for these problems, Apple's after-sales service often cannot be dealt with in time. Many times, consumers need to spend a lot of time, through legal means, to finally get a reasonable solution from Apple.
For a long time, Apple has won the public's reputation with excellent after-sales service, but for some online shopping consumer groups, it has not experienced Apple's high-quality service.
In addition to the clear problem of responsibility with the sales platform, previously, Apple encountered some examples of directly replacing the original products after sales, which made Apple's replacement service more and more stringent, but also let some real users lose a lot of services and rights.