Ren Songping is a clerk in a carrefour store in Shanghai, after the sealing, he has been staying at home, just recently, the store needs to resume work and production, Ren Songping took the initiative to sign up, after a series of procedures, he returned to the store. After six steps of formalities, retailers like Ren Songping returned to the store.
In the tough stage of Shanghai's fight against the epidemic, major retailers have pressed the "acceleration button" for resuming work and production. Carrefour announced that on May 1, carrefour Wanli store in Shanghai's Putuo District officially resumed offline business at 3 p.m., providing dual-line guarantee services for surrounding residents; RT-Mart Fengxian store has resumed offline business; Wal-Mart has resumed online business and provided community group buying services in more than 80% of its stores in Shanghai, including Tianlin store, Lingyun store, Yangxing store, Songjiang Songhui Road store and Shiwan store; METRO Shanghai 8 shopping malls have resumed online business.
Retailers return to work "six steps"
Unlike the clerks who have been staying in the store, Ren Songping has been at home since the beginning of April.
"A hypermarket should have about 300 employees, if you want to open a store, it will take at least 150 people on duty, but after the closure, many of our single stores only have more than 10 people, or even only 5 people left behind, and some stores that are 'rich' are more than 30 people." They have to double the number of orders – what used to be about 450 online orders per day is now more than 2,000 or even 3,000 per day. Ren Songping told the first financial reporter that after supporting for a period of time, many store employees have been exhausted.
In order to ensure supply, major retailers have basically not stopped online business, but in view of the shortage of manpower, most physical stores have been suspended since April. After the Shanghai Municipal Commission of Commerce put forward the relevant requirements for the resumption of work and production, in the prevention zone, eligible retail stores have gradually resumed business after evaluation and relevant procedures.
"To resume the operation of physical stores or strengthen online business, we must increase the number of people, otherwise it will not be able to support the store business." I have been involved in returning to the store from the community since more than half a month ago. But it takes a process. Ren Songping has always been a very dedicated employee, and after learning the news of returning to work, he signed up for the first time.
To return to the store to work, it is not a matter of personal will alone, and there are several steps to complete the relevant procedures. According to Ren Songping's description of the first financial reporter, the employees who return to work must live in the unstructed Yang Building, otherwise they do not have the qualifications to return to work, which is also for the safety of epidemic prevention. After meeting this condition, Ren Songping needs to complete six major steps, first of all, to provide the relevant documents of the Shanghai Municipal Commission of Commerce, and then to provide the relevant documents of the guarantee unit, after completing these two steps, it is necessary to provide the application for resumption of work required by the unit. The fourth step is to complete the 48-hour nucleic acid test to obtain a certificate. The fifth step is to do an antigen test yourself and take pictures to preserve the results. The final sixth step is to sign a letter of commitment with the community and street to ensure that the unit will provide food and accommodation and will not return to the community before the end of the current round of epidemic.
After completing the above six steps, with the qualification to return to work in the community, Ren Songping recently returned to his store. Began a 24-hour resident life.
After getting up at 7 a.m. and washing up simply, he ate breakfast with other resident colleagues and then did antigen testing and disinfection. Then, according to the previous day's order, the relevant goods are pulled to the delivery area for loading and sorting. After that, the order is continued, and the sorting and shipment are arranged.
"Every day, lunch and dinner are eaten in about 10 minutes, and sometimes there are meetings in the evening to report on work. At 8 o'clock or even after 10 o'clock in the evening, there will be goods, and we continue to receive the goods. There is a detail, there used to be a special warehouse to store goods, will put the goods on the warehouse board, to the store after the unloading with a hydraulic truck is very fast. But now in order to save logistics capacity, the goods are directly to the store, the store assumes the function of the warehouse, but it requires employees to move the goods down box by box. Unloading can take several hours, and for the sake of epidemic prevention and safety, we wear protective clothing throughout our work. In half a day, the protective clothing was already wet. Although it is very hard, Ren Songping and his colleagues are still persevering.
After unloading, it does not mean that you can wash and sleep, but start reconciling and preparing for the next day's shipment.
"Now with this bit of manpower, everyone has to be a generalist, from handling, unloading, sorting, delivery, reconciliation to store management. In fact, when I applied to return to work in the community, I already knew that it must be very hard, but I felt that I had an unshirkable responsibility, as a retailer, this time should be on the front line. Tired but very rewarding. Many people have liked me in the circle of friends, I sent it to my children to see, I hope I can become a role model for children. Ren Songping proudly told the first financial reporter.
There are many retailers like Ren Songping. Zhang Wei, a store manager at Carrefour Shanghai Xujing with a baby's face, went all the way from a shopping guide, a grocery department assistant, and a section chief to a store manager. From late February to now, she has been on the job for almost 60 days. Zhang Wei divided the staff into three groups - the logistics support group, to ensure that the employees have three meals and accommodation; the security group, cleaning sanitize, once every 2 hours; the supply support group, business orders and package guarantees. After contacting the local town government and the neighborhood committees of each community, the WeChat group of the neighborhood committee was established, and the Zhang Wei team distributed a number of guarantee packages for the first time according to the procurement of supplier goods at 8 p.m. every night, and distributed in the group by the residents to form a package demand table for community residents. The next morning before 9:00 a.m. the demand data is returned to Zhang Wei, and then she will arrange for the staff to pack each package after the package is packed and the personnel of each neighborhood committee will come to the store for pickup.
Zhang Wei's store currently has 45 resident employees, with the proportion of men and women basically accounting for half, and the age of employees is in the range from 60 to 90. According to the statistics of major retailers, after the recent period of personnel allocation, the number of resident personnel in stores has risen from an average of only about 10 people to about 40 people, and some stores can reach more than 50 people.
However, there are also feedback from the industry, because the returnees must live in the store 24 hours a day, the store to manage the food and accommodation and the safety of all parties, the ability of 50 people in a single store is acceptable, if you want to further send people to ensure the recovery of business, then the personnel's accommodation arrangements will be more tense, and must ensure the safety of the resident staff, the store pressure is not small, and I hope that there can be further relevant policies to support retail enterprises.
Accelerated store recovery in May
After deploying community personnel to return to work, in May, major retailers accelerated the resumption of store operations.
According to Carrefour, on May 1, stores including Wanli store in Putuo District, Caoying store in Qingpu District, and Xinnan store in Songjiang District will resume offline business double-line guarantee. Carrefour's other stores in Shanghai have also made preparations from various aspects such as safety and epidemic prevention, commodity stocking, etc., and will gradually promote the resumption of double-line business this week. As of May 1, Carrefour Shanghai store has basically resumed online business, placing orders through the "Carrefour" Mini Program, and some enclosed areas have provided residents with a variety of affordable guaranteed packages and other commodities such as vegetables, meat, fruits, rice, flour, grain and oil condiments, etc. through carrefour Mini Program community collection list and Carrefour official community group purchase.
At present, Carrefour has prepared double-line supply work according to the daily stock volume of 5 times, vegetables, meat, paper towels, leisure food and other livelihood commodities are well stocked, and seasonal goods such as fresh aquatic products and seasonal fruits are also abundant. In addition, through years of near-field supply chain capabilities, Carrefour has also increased the direct procurement of shanghai bases to ensure supply, for example, 5,000 kilograms of seasonal fresh products in Liantang Town, Qingpu District, are being shipped to Carrefour's stores in Shanghai on the morning of May 1. In terms of store epidemic prevention sanitize, all Carrefour Shanghai stores sanitize once every 2 hours, and will focus on sanitize in key areas such as the receiving area and the front warehouse; before the store officially opens offline, a comprehensive preventive disinfection of the premises environment will be carried out; all on-the-job employees will be closed-loop management and carry out "2+2" antigen and nucleic acid testing, that is, 2 antigen tests on the first day of two days, 1 antigen test and 1 nucleic acid test on the second day, and so on.
More than 80% of Walmart stores in Shanghai have resumed online operations and provided community group buying services, including Tianlin store, Lingyun store, Yangxing store, Songjiang Songhui Road store and Shiwan store. The three Sam's Club stores in Shanghai - Qingpu Store, Beicai Store and Waigaoqiao Store all carry out online order business and ensure community group purchase services.
In order to ensure the supply of materials during the "May Day" period of Shanghai citizens, METRO Shanghai's 8 shopping malls have resumed online business. Users can place orders online through metro APP or mini programs, and enjoy the "speed" service within 10 kilometers of the store.
Wang Hongqiang, mayor of METRO East China, said that in order to ensure adequate supply of materials, METRO actively mobilized materials from all over the country to ensure that high-quality vegetables, meat, rice and flour grain and oil and epidemic prevention materials were not on the shelves and supplied in sufficient quantities. In view of the material needs of residents in the surrounding communities during the epidemic period, the scope of "speed delivery" of stores has been expanded from 5 kilometers to 10 kilometers. During the business period, METRO employees are in strict accordance with the government's epidemic prevention requirements. METRO will focus on key areas of stores every day, such as shopping carts, shelves and other areas sanitize.
RT-Mart Fengxian has resumed offline business from 8:30 to 16:30. This is RT-Mart's second store to resume offline operations after its store on Mengshan North Road in Jinshan District. Zhou Yan, the manager of RT-Mart Fengxian store, told reporters: "Young people mainly purchase ready-to-eat goods such as cola, milk, and self-heating hot pot, while middle-aged and elderly people mainly purchase crayfish, fish, pork, beef and vegetables, melons and fruits. Customers who enter the store will also receive an apple from RT-Mart with a greeting card that reads," "It's nice to see you again." It is understood that this is the RT-Mart employees prepared overnight, Zhou Yan said: "Offline recovery, finally can meet the neighbors, we can do not do much, just want to send customers an apple, wish everyone a safe and secure." ”
In addition to the RESUMPTION of offline business of RT-Mart Fengxian store and RT-Mart Mengshan North Road store, the reporter learned that 26 stores of RT-Mart in Shanghai have resumed online business for more than 90%. More than 1500 communities can place orders online and deliver the next day. Consumers can enter Taoxianda through Taobao to place orders together, and RT-Mart will be uniformly distributed to the community pick-up point.
Yonghui opened a special line for emergency supply at the construction site to ensure the materials of migrant workers during the epidemic. It is understood that the demand for supply at the construction site is uniformly distributed by the government, and after Yonghui receives the confirmation, it arranges to pick up the goods order to the corresponding store. For construction sites that cannot be picked up by themselves, Yonghui assists in delivery to the door. At present, the construction sites provided by Yonghui Bao have covered Xuhui District, Changning District, Jing'an District, Baoshan District, Yangpu District, Pudong New Area, Minhang District, Jiading District, Songjiang District, Qingpu District and Lingang New Area in Shanghai. In addition, Yonghui has also established a special community for site supply to provide counterpart services to construction site workers. In the future, Yonghui will take the store as the center to assist in the transportation of materials at the nearest construction site.
Some stores of Hefu Lao noodles are also resuming work. The first batch of Hefu Lao noodles children's medical center stores to resume work produce an average of more than 300 takeaways per day, which fully undertakes the dining needs of surrounding residents. In addition to the community delivery service of Yuyuan Cultural Catering Group, Dexing Restaurant Changli Road Branch took the lead in resuming community takeaway services, providing long-established affordable meals for surrounding neighbors every day. Songhe Tower and Chunfeng Songyue Building will also resume takeaway services in the near future. In order to better protect the use of drugs and purchase of epidemic prevention materials by community residents, Tong Han Chun Tang has 6 stores resuming business, of which 5 stores are community stores adjacent to residential areas, meeting the needs of residents with point-to-point services.
Retailers remind that in order to ensure the safety of store epidemic prevention, offline customers need to hold the "Temporary Access Pass", 48-hour nucleic acid report, scan the place code and temperature measurement and enter the store to purchase. In order to avoid the gathering of customers in the store, the store will take measures such as staggering peak flow and maintaining social distancing to ensure safety and order.
(Ren Matsudaira is a pseudonym)