Ms. Wang of Hangzhou reported that she bought a box of chocolates at METRO supermarket and returned home to find that the packaging had been unsealed.
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"METRO" buys calendar chocolates
Has the outer packaging been removed?
Ms. Wang got a membership card for METRO Supermarket, and a few days ago, she spent more than five hundred yuan on the METRO app and bought a lot of things, including a box of Swiss Lotus Teddy Bear calendar chocolates, worth 49 yuan. Ms. Wang provided a display of the chocolate product page, and there were many bear patterns printed on the front of the outer packaging carton.
Ms. Wang: "When the delivery was made, because I was working, so my family collected it, took a picture of me, its original shell, and then the 14 paper grids on it were cut open, and then it was wrapped in a layer of plastic wrap on the outside. ”
The whole product weighs more than a hundred grams, each chocolate inside is placed independently, wrapped in tin foil, eat one to tear open a small piece of paper shell corresponding to the outer packaging. Ms. Wang said that she also bought this chocolate for the first time, and the chocolate seemed to be intact in the lattice that was cut open when receiving the goods.
Ms. Wang: "At first glance, I don't know, because I don't know, what this thing should look like, it's a more fancy product, its plastic wrap makes people feel, it seems to have a plastic seal on it, I didn't see it, I didn't see it at all." ”
Ms. Wang said that her mother did not see it when she received the goods, and ate three chocolates for her grandparents who were in her eighties.
Ms. Wang: "After I came home from work, I found that something was wrong, I looked closely, and there were artificially torn clean edges on it." ”
The order shows that ms. Wang's purchase was delivered by METRO Jinjiadu Mall. She first reflected the situation to customer service.
Ms. Wang: "The official customer service gave us a definite answer, and insisted that this is an unopened commodity, and then the staff of Jinjiadu gave us a call back, at first said that it may be during the transportation process, this problem occurred, but this look is cut." ”
Ms. Wang said a supermarket manager investigated the situation and told her that the box of chocolates was a sample of the supermarket.
Ms. Wang: "Manager Sheng said that this thing should be a sample at the time of shipment, it is a sample that is opened and displayed, as a seller, it should have a sense of food safety, how can it put the sample, I don't know how many days of sample, sent to consumers." ”
Ms. Wang provided a label attached to the outside of the chocolate, with a production date of June 2021 and a shelf life until March 2022. She said that at present, the elderly in the family are not unwell, metro returned the box of chocolates, but she is still worried about whether the chocolate is safe, and hopes that the mall will apologize and make corresponding compensation.
Manager Sheng of Hangzhou METRO Jinjiadu Shopping Center: "If you are going to do an interview or consultation, we will dock with the public relations department of our headquarters. ”
The reporter left contact information and hoped to hear METRO's statement, but has not received a reply from the other side. Later, Ms. Wang took the chocolate and rushed to the Jinjiadu store of Hangzhou METRO Supermarket with the reporter.
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METRO confirmed that the product sent was a sample
Apologize on the spot and make a commitment
After entering the supermarket, you can see a lot of samples of goods, but Ms. Wang looked around and did not see the chocolate she bought.
Hangzhou METRO supermarket Jinjiadu store staff: "Yesterday sold out, the last two boxes were sold online, the samples displayed were done at that time, because the customer can not see this thing, there is no attraction of a display, the samples we show are sometimes taken away by customers (samples you will) will paste the sample two words, generally do not sell, generally we do not recommend customers to buy this thing." ”
The staff said that the chocolate did have a sample display because of its good shape, but it would not be sold to customers under normal circumstances. So how did Ms. Wang get a sample when she bought chocolate online? Mr. Zhu, the person in charge of the supermarket, responded that after they received the online order, the employees would go to the shelf to distribute the goods, and it was indeed wrong at that time, and the sample was not affixed with the word sample. However, he stressed that the chocolate was recently launched and has not been stored for a long time.
Hangzhou METRO supermarket Jinjiadu store Zhu: "Chocolate words have shelf life, there is time on it, so there is no quality problem, this is not, you can rest assured, if it is because the elderly eat bad, we have a hospital to prove that it is caused by this chocolate, then the merchant must bear these, there is no problem (Ms. Wang: you pay a little attention to the management) Yes, can be improved, can be improved, to avoid this sample to customers, or very sorry, the above sample sticker words, Actually, it still has to be pasted. ”
Mr. Zhu said that the manager Sheng who communicated with Ms. Wang before was the floor manager, and he will also strengthen the training next. At the scene, Ms. Wang accepted Mr. Zhu's apology and commitment.
Source: 1818 GoldenEye