Qilu Network Lightning News December 17 news Engine is the source of power for the car, also known as the "heart" of the car, this "heart" once the problem is not a small matter. Mr. Wang of Weifang Anqiu called the hotline 0531-66661234 to report that he bought a Buick GL8ES in January this year, and the warranty period was not yet out, and the engine was "restless".
The engine "restless" after the replacement and then a different sound?
The reporter and the owner of the car, Mr. Wang, took a video after the car started, with a time difference of more than two hours. After the fire, the engine position of the Buick GL8ES will appear a kind of "dada" movement, and after about 20 seconds, the movement disappears.
Mr. Wang told reporters: "When I mentioned this car in January 2021, there was a voice when I picked up the car, I heard it in the exhibition hall of the 4S store, when I told the staff, they said that there may not be a reason for the run-in period, and then ran to about 3,000 kilometers, the engine noise became louder and louder, and then the 4S shop changed the engine." ”
Mr. Wang told reporters: "The manufacturer replied to the 4S shop for maintenance, and then it was to disassemble the engine, at that time I also raised an objection with the 4S shop, I said that the manufacturer gave you feedback on whether the demolition of this place can be done, can it be repaired at one time, the staff of the 4S shop said, we are not sure." ”
After changing the engine, there was a strange noise, what is the problem with the Buick GL8ES that Mr. Wang bought? The reporter found Zhucheng Runze Automobile Sales Service Co., Ltd.
Mr. Yang, service manager of Weifang Zhucheng Runze Automobile Sales Service Co., Ltd., said: "This abnormal noise is not every time, and the duration is relatively short, we also went to listen to it through the door, and then we also went to drive the car to our shop to check, and then this process was indeed heard." ”
Mr. Yang, the service manager, admitted that the engine of the Buick GL8ES bought by Mr. Wang did have abnormal noise, but this abnormal sound was not continuous. So, is the cause of the abnormal noise found now?
Mr. Yang, service manager of Weifang Zhucheng Runze Automobile Sales Service Co., Ltd., explained: "The engine above a sprocket that drives the camshaft to rotate, such a thing, we judge the current probability of this thing through the appearance of these short sounds, the current probability is the problem of this thing. ”
4S Shop: Engine noise may be related to sprockets
Mr. Yang said that the technician judged that there was a problem with one of the sprockets on the engine. In order to accurately find out the cause of the abnormal sound, the reporter proposed to test the scene again.
Mr. Yang, service manager of Weifang Zhucheng Runze Automobile Sales service Co., Ltd., said: "Because the customer did drive for a period of time after driving from home, just now by comparing with the test drive vehicle in the store, there is no obvious abnormality in the sound. The customer also feedback that there is no problem after the hot car, that is, when the car is cool. ”
Testing again, it is still impossible to accurately find out the cause of the abnormal sound of the Buick GL8ES engine bought by Mr. Wang. So, is there any relationship between the noise before the engine change and the abnormal noise after the change? How can this be solved?
After the engine is replaced, the 4S shop: the problem is different
Mr. Yang, service manager of Zhucheng Runze Automobile Sales service Co., Ltd., told reporters that the noise before changing the engine and the abnormal response after the replacement should not be caused by a problem. "From the analysis of the timing of the abnormal sound, this time it is the time when the cool car starts, the sound is so many seconds, the sound before is slightly louder, it is in the process of normal use of the vehicle, can always have this feeling."
In addition, Mr. Yang also said that the location of abnormal movement before and after changing the engine is also different. "The last time that movement was above the engine, and after the vehicle was raised subsequently, it should feel a little louder from below, but this time, the sound was like above the engine, which belonged to the upper attachment."
Mr. Yang said that the engine noise of the new car was just bought, and it was reasonable for Mr. Wang, as the owner of the car, to accept it, so in March, they directly changed the engine assembly. So, how to solve this problem?
4S Shop: Repair sprocket Owner: Not accepted
Mr. Yang told reporters that the solution given by the manufacturer this time is to change the sprocket, but there is no guarantee that the problem will be solved after the replacement.
Mr. Wang, the owner of the car, said that the new car was bought less than two months before changing the engine assembly, although he felt uncomfortable, but as long as the problem can be solved, he has no other requirements. However, this time, the other party only gave maintenance to the engine, and he could not guarantee that the problem would be completely solved, and he could not accept it. At the scene, Mr. Wang hopes that the 4S shop can change the engine again.
Editor's note: Mr. Yang, service manager of the 4S store, said that he actively communicated with the manufacturer and tried to satisfy the owner Mr. Wang. On the day of the interview, the reporter also contacted the official customer service of SAIC-GM Buick, who said that he would arrange a special person to follow up as soon as possible. Less than a year after buying a car, there are frequent problems, which is really difficult to accept. I hope that this matter can have a satisfactory result, do not let the owner chill.