【Smart Car Pie News】The owner's evaluation of the purchased vehicle is an important choice for many people when buying a car. ACSI (U.S. Customer Satisfaction Index) recently released the 2020-2021 Automotive Satisfaction Index Research Report, which randomly selected 4,888 customers from July 6, 2020 to June 28, 2021, to evaluate the experience of the major car brands they recently purchased. Scoring is based on a 0-100 point scale.
Honda CR-V
The final survey results showed that Honda topped the list with 82 points, a three-point improvement from the 79 points in last year's survey. It is followed by BMW, Lexus and Subaru, all of which have 81 points, but BMW is up three points from 78 points in 2020. Lexus is down 1 point from 2020, and Subaru's rating has improved. Tied for fifth place are Audi, Ram and Tesla, all of which have 80 points. In the top ten of the list, there are five Japanese companies, accounting for up to 50%, which also reflects the popularity of Japanese car companies in the US market.
2021 U.S. Auto Satisfaction Index Rankings
However, there are exceptions to everything, American consumers are obviously not satisfied with Mitsubishi, another Japanese car manufacturer, whose satisfaction has plummeted from 77 last year to 71 this year, ranking second from the bottom of the list, and the bottom car company is actually the American local brand Chrysler, it seems that Americans are very dissatisfied with their own brand models. And well-known car companies such as Mercedes-Benz, Volkswagen, Volvo, Nissan and other well-known car companies have scores between 76-78, and the overall performance can only be said to be decent.
Changes in relevant evaluation index data
It is reported that the study analyzed the vehicle safety, reliability, driving performance, appearance, comfort, interior and other aspects, the results show that in 2021, in addition to the satisfaction with gasoline mileage and a relatively stable warranty rate, the customer satisfaction of the vast majority of indicators has declined compared with last year.