On December 6-7, CCTV named the Euler good cat core door replacement incident for two consecutive days, and the Euler good cat seemed to be instantly awakened, and then released a new compensation plan on December 9, increasing the lifetime warranty of the whole vehicle and 10,000 yuan of free charging rights.
In fact, the euler good cat chip problem broke out in early November, after the repeated rights protection of many car owners, and then through the verbal criticism of many media. The official reaction of Euler Good Cat seems to be like, iron rooster, porcelain crane, glass rat, glass cat - a dime.
Until CCTV roll call, euler who had a mistake first gave a "substantial" compensation plan, but many users still said that Euler was playing word games.
Change the "core" farce, why boiling
Euler good cat was found to change the cause of the "core", the initial inaction of Euler manufacturers, the announcement content released now, the cause, process, and result of the whole incident, under the repeated reports of many media sparing no effort, I believe that it has long been the talk of the officials after the tea and dinner.
For users, the manufacturer's multi-degree publicity, false publicity, "futures" publicity, has long been commonplace, Extreme Kr Automobile in the publicity process of 800V charging platform technology, sky canopy color change. The same is the release of the announcement, the publicity is wrong, will be used later, the same is the spread of the picture effect is wrong, the official website is replaced in the later period, but it seems that the anger value of the owner of the good cat owner of Euler has far exceeded the anger required when "Sun Wukong transforms into a super Saiyan".
Anger point 1 (excessive publicity): First of all, euler auto over-publicity, including the official website, 4S store promotional materials, dissemination of soft text, cooperative communication, its content will be Euler good cat's intelligent Buff full.
Anger Point 2 (Performance Gap): Euler Good Cat was listed on November 24, 2020, while Qualcomm 8155 was also released in 2020, which means that the two are products of the same era. Qualcomm 8155 is the car specification version of the current mobile phone flagship chip 855, which is one of the flagship chips in the field of smart cockpit, which can be simply understood as Qualcomm 8155 is a high-specification chip for Android flagship mobile phone applications.
In fact, the Atom A3940 chip installed by Euler Good Cat was released 6 years ago, and the chip focuses on low power consumption, with a hash rate of about one-fifth of the 8155. In addition to the gap in computing power, the gap between the two is far in terms of software and hardware compatibility, Qualcomm 8155 uses ARM architecture to be perfectly compatible with mobile PHONE APP, while Atom A3940 uses X86 architecture, which requires software developers to adapt to run mobile APP.
To put it simply, even if there are misleading factors in euler good cat publicity, the chip that Euler good cat gives to you is basically the configuration of the "brick mover" that started 6 years ago, and now it is basically impossible to install any third-party software. The same problem is that this chip is still a low-energy version, that is to say, the internal use of wire speed, display and other hardware, is also the same cheap, that is, shell Lang on the road - fake small Jeep goods.
Anger point 3 (affecting safety): Many Euler good cat owners feedback, Euler good cat car machine system reflects caton, the specific situation is reversing image caton, the voice system can not be recognized, there will be neurotic performance, such as the sudden increase in air conditioning air volume, the seat suddenly backwards during driving.
It seems that Euler's good cat really continues the nature of the cat, "I am not capable enough, the owner needs more, I will convulse, let's not think about it." ”
Anger point 4 (double standard): I believe that the officials who have girlfriends have a deep understanding, the girlfriend is not good, she can double the standard, but you can't, Euler good cat is frantically testing the bottom line of the little lords.
Recently, some car owners consulted overseas Euler customer service through email, and got a positive reply, exported to the United Kingdom, India and other places overseas version of the good cat model, equipped with the Qualcomm 8155 chip consistent with the publicity. What is more infuriating is that the reversing image video of the domestic version and the export version of the good cat was uploaded on the B station, and the picture of the export version was obviously smoother.
Doesn't it say that "Chinese don't cheat Chinese", Euler good cat promotes the national tide, craftsmen, girlfriends, and co-authoring is just the usual trick of "fake girlfriends"?
Of course, from this point of view, when Euler Good Cat developed the intelligent electrical architecture, it has covered two chips of Qualcomm 8155 and Atom A3940, and has done a good job of software and hardware support for the two chips. If it is not discovered, the direction of the spread of Euler's good cat is still high-value, intelligent, core content direction requirements, or describe high-value female girlfriends, intelligent configuration to reduce the difficulty of driving, the focus must be on the small lords thieves intimate.
Word games, lack of sincerity, many routines
The compensation plan given by Euler's official early days, in the eyes of the owner, is simply insufficient sincerity, and even very arched. From the perspective of the program, it is mainly to develop Carplay and HiCar functions, as well as to send two-year traffic packages and three-year warranties.
As mentioned earlier, from the perspective of hardware conditions, euler's good cat software engineer is indeed quite difficult, after all, the chip from 6 years ago, supporting the current function, does not buy a few bottles of anti-hair loss potion, it is simply impossible to carry. Other rights and interests, other manufacturers have long given, and now it is said that it can only highlight Euler Automobile, which has not been angry from the beginning.
Euler's good cat for the "core" thing, just like saying to his girlfriend, seeing a high-end brand baby, blowing for half a day how good, how expensive, the result is to go to the A goods supplier to get the goods. Their own little lords have blown your good with girlfriends, relatives, and friends, and when they watch the news, they suddenly find that it is A goods. You also come up with an attitude of dying and not living, not bleeding and trying to coax good - difficult.
Euler, a good cat who seems to be bleeding compensation for the little masters, is actually still playing word games. Judging from the compensation rules disclosed by the owner, Euler has set a lot of constraints on the use of rights.
For example, restricting the use of the first owner, restricting the use of the car, operating the car is not covered by compensation, and so on. More importantly, 10,000 yuan is not a full one-time recharge to the user's charging account, but 1,000 yuan recharged once, when the user account balance is less than 100 yuan, you need to go to the 4S store to apply for recharge, a total of 10 times recharge. At the same time, it is not possible to charge other vehicles.
In addition, when applying for recharge, you need to submit your ID card, driving license, photos of vehicles and mileage, etc. That is to say, Euler Good Cat is stuck in the user's range of use, if the customer wants to drive part-time to make up for the loss, it is basically impossible.
In fact, for the coaxing little owners, the owner of Euler's good cat has long given a clear solution, and there is no need for Euler's car to guess.
In the good cat forum, many car owners have long indicated the core appeal:
Replacement of the car: clarify the replacement time and give compensation and lifetime warranty;
If you can't change the machine, choose one of the following:
Unconditional return + 50% cash compensation;
No return, 50% cash compensation and vehicle lifetime warranty, free maintenance, 8 years free traffic.
However, in fact, Euler cars can not do one.
Word of mouth: If you agree to the owner's request to change the chip, it is equivalent to Euler good cat admitting excessive publicity, and at the same time, according to the scope of the recall, you can judge how many cars of Euler good cat use low-end chips, is a common phenomenon or a batch problem;
Cost: Replacing the chip is simple to say, but it is difficult to operate, in addition to the chip, all kinds of hardware also need to be matched and replaced, especially in the car needs to be disassembled and installed in a large area, which will involve problems including sound insulation, fire prevention, waterproofing, etc., dealer construction standards, costs, time is also a problem, and finally may lead to more follow-up problems;
Or cost: If Euler Automobile agrees to any of the above payments, I believe it is not a problem that can be solved by 7200 yuan + 10000 yuan, and Euler Automobile cannot hold on. Of course, Euler Automobile can not be executed, after all, if the owner wins, this is the biggest successful case of rights protection in China, and many subsequent car companies may not be able to bear it.