Hot topic
Euler this time is a big deal, because the good cat is suspected of fake propaganda of the negative news, not only in the last month by consumers angrily sent to the first place in the complaint list, recently also by CCTV name criticism, originally some people are still confused in the clouds, but this time everyone knows where to stand.
If at the very beginning of the matter, Euler officials will show full sincerity to appease the emotions of consumers, and they will not be as uninhabited inside and out as they are now.
Back to the beginning of the matter, most of the consumers said that they did not need excess compensation, as long as the chip in the car was replaced by the Qualcomm 8155 chip of the original hanging window, but Euler always insisted on not being able to change, and the consumer could only put forward the request to return the car.
I have to say that this wave, indeed Euler is not kind, from the perspective of the owner, in fact, this request is not excessive, I spent money should get what I want to buy, you deceived me so righteous, put aside who is not convinced.
And many consumers in the purchase of Euler good cat soon after, in the use of the process of continuous failure, such as radar failure, car machine screen has a stutter or even stuck situation.
But Euler official also has its own statement, the chip this thing is more special, not as easy as other auto parts so easy to disassemble and replace, it is an independent and highly integrated parts, when assembling the car is through the way of welding with the motherboard and other components combined together, it is difficult to take it down alone, there is currently this chip in the car and Qualcomm 8155 chip Their architecture is different, if only the chip is replaced alone, it is a very complicated process, if you insist on disassembly and replacement, It is likely to bring some side effects to the subsequent use process, and may also affect the safety performance of the car, so it can only compensate the consumer as much as possible in terms of the system.
The reason is such a truth, but in fact, many consumers are against this chip to buy this car, now neither can change the chip nor return the car, you let me do what?
With the fermentation of public opinion, the voice of accusations is getting louder and louder, and Euler finally can't stand it, and on December 9, Euler once again issued a statement apologizing for the troubles and troubles caused to the owner. As a brand under the Great Wall, it is natural that it cannot get out, and Great Wall Motor Co., Ltd. said in a statement: It has asked the Euler brand to verify and correct the content of the official website.
To this end, the Euler brand has launched the following user rights and interests programs:
All owners of Euler Good Cat who have been determined this year will be given away with a rights package worth 7200 yuan; and on December 9, the owner of the car and the designated Euler Good Cat, on the basis of enjoying the above compensation, there are two rights and interests: "The first owner is upgraded from the three electric lifetime warranty provided in the rights package to the whole vehicle lifetime warranty" and "the first owner enjoys 10,000 yuan charging rights".
For this compensation plan, there are still consumers who remain skeptical: they have not seen the details, do not know what the threshold is, in case they are playing word games with consumers again? After all, having been deceived once, it is impossible to trust them completely again. Some consumers also said that they really don't want this car, and they don't want to accept any plan at present, they just want to return the car, if they can't achieve it, then the follow-up will protect their rights and interests through legal channels.
As the saying goes, good things do not go out, bad things spread thousands of miles, the image of the Euler brand in the public's mind is not bad, this time it can be said that Euler is self-inflicted, personally pushed himself to the cusp of the storm. Offending consumers, what will be the future sales of Euler, and whether there will be consumers who will pay for the risk of being deceived, which is a problem that Euler himself needs to think about.
*Some of the pictures come from the Internet, if there is infringement, please contact to delete