Deadline rectification! The China Consumer Association named 20 apps difficult to cancel

On December 14, the China Consumers Association released the "Evaluation Report on 50 App Account Cancellation and Automated Recommendation And Unsubscription" (hereinafter referred to as the "Report"), which showed that many apps had problems such as unreasonable cancellation conditions, inability to directly cancel through the App, and difficulty in closing automated recommendations.

Recently, the China Consumers Association organized the app account cancellation and automatic recommendation unsubscription evaluation work, selected the online car booking class, instant messaging class, network payment class, online shopping class, catering takeaway class, traffic ticketing class, housing rental and sales class, car service class, network live broadcast class, online video and audio class a total of 10 categories, each category 5 a total of 50 Apps as the evaluation object, the evaluation content is whether to smoothly cancel the App account and unsubscribe automatic recommendation two contents.

The evaluation results show that in terms of whether the App account can be successfully cancelled, 20 of the 50 apps have different degrees of problems, accounting for 40% of the total troubleshooting. The main problems are:

First, the cancellation conditions were not indicated. The app involved is Wanshun to call a car.

Second, the cancellation conditions are set unreasonably. The apps involved are Dida Travel, Lily.com, Wing Pay, Taobao, Happy Buy, Ele.me, McDonald's, Maple Leaf Car Rental and 1905 Movie Network.

Third, the cancellation process is set up unreasonably. The apps involved are Soul, TT Voice, China Southern Airlines and Tencent Video.

Fourth, it can be cancelled after manual review, but the manual review has no one to accept, the commitment time limit is too long (more than 15 working days), or the commitment time limit is unclear. The apps involved are Love Snap, Heshi Takeaway, China Southern Airlines, Mengguo and Hug Live.

Fifth, it is impossible to directly log off through the App. The apps involved are 6-person tour, Ctrip car rental and Tencent Video.

In terms of automated recommendation unsubscription, 5 of the 50 apps have different degrees of problems, accounting for 10% of the total troubleshooting ratio. The main problems are:

First, the App does not provide users with a way to turn off automated recommendations. The apps involved are Cao Cao Travel, Wing Pay and Heshi Takeaway.

Second, the way to turn off automation recommendations in the app is too hidden. The apps involved are Didi Chuxing and Alipay.

The relevant person in charge of the China Consumer Association said that in response to the problems found in this evaluation, the China Consumer Association will send rectification suggestions within the time limit to the App-affiliated enterprises and conduct interviews and advice. If the relevant enterprises fail to rectify in time, the China Consumer Association will carry out follow-up supervision work in accordance with the law.

The China Consumer Association also reminds consumers that after accepting personal information terms or providing personal information to business operators, they should also pay attention to whether the business operators' personal information terms are modified at any time, whether the business operators have the ability to ensure the security of personal information, and whether the business operators have illegally handled personal information. When consumers do not agree with the business operator's continued processing of their personal information, they should actively exercise the right to "withdraw consent" and require the business operator to stop processing or delete their personal information in a timely manner.

Source: People's Daily News

Editor: Liu Yiyang

Review: Wang Xiaolong

Final Judge: Liu Haiying