November 10th,
A citizen broke the news on the Weibo network,
When I went to a restaurant in Guandu District to eat,
Because I brought my own drinks,
At the time of checkout, the merchant charged an additional 15 yuan for the service fee.
Is this really what the citizen said?
Is it reasonable for the merchant to charge this fee?
On November 15, the reporter came to this restaurant to understand the situation.
01
Bring your own drinks and eat are overcharged What is the cost of five yuan per person?
At lunchtime, the reporter and the three people took two bottles of take-away drinks and came to the restaurant located on Yongfeng Road.
Restaurant employee: "Our family eats 35 yuan casually, vegetables and rice can be eaten casually, just sit down." ”
After the reporter was seated, he placed two bottles of take-out drinks in a conspicuous position on the table. Soon, the employee brought the meal to the table. During the meal, the reporter found that there was a menu near the cash register that was covered with a spice bottle, and the price of the meal was clearly marked at 30 yuan per person, which was five yuan less than the quotation of the restaurant staff. Which charge is this? After the meal, when the reporter checked out, the restaurant employee charged the reporter 110 yuan for the meal. After the reporter paid the fee on WeChat, he asked how the meal fee was calculated.
Reporter: "How is the 110 yuan calculated today?" ”
Restaurant employee: "35 yuan a person, that is 105 yuan, and bowls and chopsticks, I only received 110 yuan from you in total." ”
Reporter: "How much is a person's chopsticks?" ”
Restaurant employee: "2 bucks a set." ”
Reporter: "It's equivalent to saying that you are still cheaper than me for a dollar." ”
Restaurant employee: "Yeah. ”
According to the employee's charging standard, she also received 1 yuan less from the reporter. When the reporter asked the employee why the 30 yuan per person on the menu was clearly marked, but the reporter and his party had to charge 35 yuan per person, she gave such a reply.
Restaurant employee: "I watched you take a drink, it's 35 yuan a person, I told you, that's what I said." ”
Reporter: "How is that different from the price you posted?" ”
Restaurant employee: "Our family does not bring their own drinks is this price, their drinks are our family, that is, 30 yuan a person." ”
The reporter went through the entire menu and did not find the charging standard for the restaurant's own drinks. Just posted a warm reminder on the wall of the restaurant: the words "Our shop is thinly profitable, do not bring your own drinks". The employee seemed to have found something unusual, and just as the reporter was about to leave the restaurant, she suddenly chased out of the store and wanted to refund the reporter 10 yuan.
Restaurant employee: "Take, I don't charge you ten yuan, our family usually brings you drinks, we will directly tell you this price, you do not agree to we will forget." ”
According to the employee, it seems to be a conventional rule to bring your own drinks into the restaurant to charge more. So why don't merchants publicize the prices of the two so that consumers can know?
Restaurant employee: "We posted it, and the people they inspected didn't allow us to post it, and the store above our house was pasted, because the store was big, and people often came to check it." ”
Reporter: "Will the industrialists and merchants come to check?" ”
Restaurant employee: "Yes, they don't allow us to post this price." ”
It seems that the staff of the restaurant is very clear that charging consumers who bring their own alcohol is not allowed by the market supervision department. The reporter carefully calculated that if the reporter and his party followed the standard of 30 yuan per person, 2 yuan per set of tableware, and 1 yuan for napkins, the meal should actually be charged 97 yuan. Although the restaurant employee refunded 10 yuan, the merchant still charged 3 yuan more.
The restaurant employee was half-concealed
Additional charges for consumers to take out alcohol,
Is this charge compliant?
The reporter was from the Kunming Guandu District Market Supervision and Administration Bureau
Taihe Market Supervision and Management Institute understands,
They found it online
After the restaurant has overcharged,
Restaurants have been treated,
I don't want this restaurant to remain unrepentant.
02
Restaurants charged liquor "service fees" twice a week
Law enforcement officers from the Taihe Market Supervision and Administration Institute said that after some citizens posted on Weibo on November 10 that the restaurant had overcharged, they immediately went to the restaurant to investigate and collect evidence.
Cai Guixiu, director of the Taihe Market Supervision and Management Institute of the Guandu District Market Supervision and Administration Bureau of Kunming City, said: "We immediately sent two law enforcement personnel to investigate and collect evidence on the spot, and found that there was a shop notice on the store hall, and refused to bring their own liquor. ”
In response to the reporter's investigation of the situation in the interview, two law enforcement officers from the Taihe Market Supervision and Management Institute came to this restaurant again.
Law enforcement officers: "We ordered you to make corrections on November 11, we have already warned, you have not taken it as a warning, and you continue to charge arbitrarily, we will definitely file a case for investigation." ”
Restaurant operators say that their restaurants are similar to buffets, eating chicken offal, adding vegetables, adding rice are all at this price, and customers who do not distinguish between opening their own drinks are likely to lose money. After the law enforcement personnel made on-site records of the merchants, they asked the merchants to conduct further investigations at the market supervision and management office the next day, and made administrative penalties in accordance with relevant laws and regulations.
Cai Guixiu, director of the Taihe Market Supervision and Management Institute of the Guandu District Market Supervision and Administration Bureau of Kunming City, said: "They did not charge according to the clear price, if the price plate and water plate say 30 yuan per person, they must be strictly charged according to the 30 yuan charging standard, and no other fees can be added." ”
Law enforcement officials said that even if the merchant announces in the store that it is not allowed to bring its own alcohol, or if it needs to charge more for bringing its own alcohol, these behaviors are not allowed.
Cai Guixiu, director of the Taihe Market Supervision and Management Institute of the Guandu District Market Supervision and Administration Bureau of Kunming City, said: "This is a standard contract clause, and the merchant thinks that he cannot do anything, and everyone should treat everyone equally and treat the consumer group equally." ”
Urban barcode reporter reported
Edit: Shi Shi