"It only costs more than 7,000 yuan to buy a mobile phone, but it costs more than 14,000 yuan to repair it", it sounds outrageous, right, but such an outrageous thing really happened. Recently, Ms. Wang in Wuhan came to a mobile phone repair shop called "China (Apple) Repair Service Center" on the Internet according to Baidu search, but the repair price was twice the price of the mobile phone.
This name looks quite reliable, right, the customer service avatar is still the Apple logo, but when Ms. Wang came to the repair shop according to the customer service guidance and handed over the mobile phone to the "after-sales", the outrageous thing came.
The maintenance staff first said that the motherboard was broken, and it would cost 2198 yuan to repair, and then said that the chip was broken, 15 yuan apiece, and the mobile phone was a total of 750. Ms. Wang said that she was not in a hurry to replace it and see if it would be repaired, but in the end, the maintenance personnel told her that the mobile phone had been repaired, the motherboard and chip had been replaced, and she needed to pay a maintenance fee of 14,000 yuan, which was double the price she bought for the mobile phone!
The chaos of electronic product maintenance is not endless, and it is not an exception to pretend to be an official asking price and fooling customers to hide from the world!
For products such as mobile phones and computers, the repair and replacement of hardware generally have a clear price, and once it involves the artificial technology of recovering mobile phone data, there is no fixed market price. Some people have important data stored in their phones and computers, and they will not hesitate to spend a high price to recover the data, and repair shops have taken advantage of this mentality, so the price is inflated.
The correct way to open Apple's official after-sales service
In addition to the official website, the authorized stores and directly operated stores with checkable addresses, other stores with Apple's logo, and the stores that sell Apple products are basically fake authorized stores, with various names, flagship stores, specialty stores, experience stores, etc., all of which are unauthorized stores.
Third-party repair shops may cause various problems, such as abnormal functions and unguaranteed safety. If you are unfortunate enough to walk into such a store, you may encounter situations such as photo albums being peeked at, personal information leakage, etc. Therefore, when choosing a repair shop, you must choose the authorized store and directly operated store found on the official website.
Here, Xiaobian gives a few tips to users who need to repair electronic products:
01. When consumers repair electronic products, they should find a regular official after-sales store, contact the official customer service to find the nearest official repair shop, and do not believe the small advertisements on the Internet.
02. After arriving at the shop, check the qualifications of the shop to determine whether it is an official repair shop.
03. When repairing, it is best to ask the repair shop to allow the whole process to watch the maintenance process, try to ensure that the electronic products do not leave their sight, and do not easily leave the electronic products in the repair shop for maintenance.
04. In the event of a price dispute, don't be in a hurry to pay first, you can call the police first and wait for the police to come and deal with it, keep the relevant evidence, and wait for the police to come and make it clear in person, don't pursue it when you finish paying.
Vocabulary analysis
- Apple Store: A retail store directly managed by Apple Inc. that offers genuine sales and official repair services.
- Authorized Service Provider: A third-party store authorized by Apple to provide officially recognized repair services.
- Non-Genuine Parts: Accessories that have not been certified by Apple, and the use of these accessories may cause the device to malfunction.
- Privacy breach: Personal information is obtained by a third party without authorization.
- Extended warranty: refers to the warranty service that is extended on the basis of the original warranty period, usually provided by the official repair after the completion of the repair.
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