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The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

author:Computer Technology Hub

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The Computer Science and Technology City used to be a paradise for computer enthusiasts, with all kinds of computer accessories, peripherals, software, games, etc., and the prices are cheaper than online.

However, with the development of e-commerce online shopping, business in the computer technology city is getting worse and worse, many stores are closed, and the rest are still surviving. Why did the Computer Science and Technology City come to this point?

The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

In fact, the reason is very simple, that is, their service attitude is too poor, and they often deceive and deceive consumers. Below, I will tell you a few real stories, so that you can understand some unknown truths about the Computer Science and Technology City.

Story 1:

One afternoon in the summer of 2016, Xiao Li took his notebook to the computer city for repair, because the screen sometimes flickered, and he probably knew that the computer screen cable was broken, and then took the computer to the boss, and explained the fault and his own analysis, and the boss said that there was no problem, and asked him to come and get it in a week.

The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

Xiao Li thought to himself, why wait a week for such a simple question? Could it be to change the screen? But he didn't ask too much, and left the computer behind.

A week later, he came to the store, the boss gave him the computer, he turned it on and tried it, everything was normal, the system was redone, he was quite satisfied, and he thought that the boss was very responsible.

Then he asked his boss to borrow a screwdriver to see if there was anything wrong with the computer. The boss brought it to him with a confused face, watched him disassemble the computer, took out two unknown memories and a hard disk, and said, "Brother, did you forget to replace the memory and hard disk you tested for me." He took out the photos he had taken of all the hardware before, thinking that he was fortunate to keep this hand, otherwise he really couldn't tell.

The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

Boss: "Oh oh yes, yes, yes, I'll let them find it for you... ”

Him: "There's no hurry... I wait ... He already understood in his heart that this boss just wanted to replace his memory and hard disk with inferior ones, and then sell them to others to make a difference.

He was so angry that he finally got his original stuff back.

Story 2:

Xiao Wang wanted to buy a mouse, he searched on the Internet, and felt that Logitech M546 was good, the price was about 150 yuan, and then he went to the Computer Science and Technology City, wanting to see if there was anything cheaper.

When he walked into a store and asked the boss if he had a Logitech M546, the boss said yes, and then took out a mouse and gave it to him, he looked at it, it was exactly what he wanted, and then he asked the boss how much it was, and the boss said 280.

The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

As soon as he heard this, he felt that something was wrong, how could this mouse be more expensive than on the Internet? He said: "Big brother, I have already quoted the model, why are you still asking for the price like this, I don't know anything." ”

The boss said, "Young man, I can see that you know something, but you don't think I can't see that you are in a hurry." This mouse is genuine, not those fakes on the Internet, if you don't believe it, you can take it for inspection. ”

He said: "Big brother, don't tell me this, I just read it on the Internet, this mouse is only 150, you want 280, do you want to rob money?"

The boss said, "What kind of goods are you looking at on the Internet, do you know how many fakes there are on the Internet? If you buy a fake, it will break down in a few days, and you have to buy it again. ”

The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

He said, "Big brother, don't talk to me about this, I'll ask you, can you be cheaper?"

The boss said, "Young man, don't bargain with me, I'm the real price, if you don't buy it, I have other customers." ”

He said, "Okay, just wait for another customer, I won't buy it." With that, he left.

Story 3:

Xiao Zhao is a photography enthusiast, he has a Canon SLR camera, and he likes this camera very much because the photos it takes are very clear and textured. However, one day in 2020, he found that there was a problem with the shutter curtain of the camera, sometimes it would jam, and sometimes it would leak light, which affected the shooting effect.

The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

He was very anxious, so he searched on the Internet, found a person who did camera repair on the Internet, added WeChat, looked at the video, and the other party said that the shutter curtain was aging and needed to be replaced with a new one, which could be repaired for 200 yuan. Xiao Zhao thought it was okay, so he sent the camera over. After the other party received it, it was quickly repaired and then sent back to Xiao Zhao. After Xiao Zhao received it, he tried it and thought it was good, so he gave it a good review and didn't think much about it.

However, it didn't take long for him to find the same problem with the shutter curtain of the camera again, and then he found another person who did the repair on the Internet, and it took almost 200 oceans to fix it quickly, but it didn't take long, and then it broke again.

The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

He realized that he had been deceived, and that these repairers must have used some inferior or second-hand parts that could only last for a while. He was very helpless, and decided not to go online to find other repairers, and then put his own shelf for more than two years.

Some time ago, he had a problem with his computer, so he went directly to the computer city in the city, thinking about repairing the camera by the way. Then in the computer city he found a camera repair master as he wished, and described his experience, the maintenance master gave him an analysis of the camera problems, while complaining to him that the maintenance market is now mixed, especially those people on the Internet are unreliable, not as good as their physical stores, pay attention to reputation.

He said that the entire shutter curtain assembly, replaced with a new one, warranted for one year, charged him 480 yuan, okay? Xiao Zhao thought about it, okay, I hope it is the last maintenance, and then asked: "Can it be repaired today?" The master said: "Yes, absolutely no problem!". ”

The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

As he spoke, he had to add WeChat. He brightened the code, and Xiao Zhao scanned the code. Hey~Guys~Guess~How~What~Hold~ His mobile phone shows that this person has been added, and it turns out that he is the first person to repair it online. [laughs and cries]

These stories, I'm sure many people have had similar experiences. The bosses of the computer science and technology city, we can see that it is precisely because of the bad atmosphere of the computer science and technology city that the bosses ignore the interests of consumers and only think about making money, whether it is stealing hardware, raising prices, or selling parallel goods, they have a set of rhetoric, wanting to deceive, extort, and harm consumers.

How can such a service satisfy consumers? How can consumers trust it? No wonder the business of the Computer Science and Technology City is getting worse and worse, no wonder the popularity of the Computer Science and Technology City is getting lower and lower, and no wonder the future of the Computer Science and Technology City is getting bleaker and bleaker.

The Fall of the Computer Technology City: Why Did They Lose the Trust and Support of Consumers?

Of course, the fall of the computer city also has its objective reasons, especially the development of e-commerce, staying at home, buying things all over the world, even if things are broken, you can also come to repair, but this is not the main thing. If the service is good enough, the product quality is excellent, and the cost performance is high, the computer city can still be prosperous.

Have you encountered a similar experience above, welcome to leave a message in the comment area!

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