A few days ago, Aunt Wang, who lives in Lane 119, Huishu Road, Pujiang Town, Minhang District, needed to change her medical record book. When Aunt Wang was hesitating about how to handle it, an enthusiastic neighbor told her that the neighborhood committee could handle the business of the community affairs reception service center.
So, Aunt Wang came to the Ruihe City No. 5 Neighborhood Committee in her own community, and with the guidance and help of the cadres of the neighborhood committee, she read the social security card on the all-in-one machine, signed the application form, and changed to a new medical record book in just 5 minutes. Aunt Wang couldn't help but be overjoyed: "Residents with limited mobility like me can get things done at their doorstep, which is really more and more convenient!"
Aunt Wang is far from the only one who feels deeply convenient. Mr. Wang, who works at Hang Lung Plaza on Nanjing West Road in Jing'an District, has recently been immersed in the joy of becoming a new father. At the beginning of this week, he originally planned to take a half-day off to help his wife, who is in confinement, apply for maternity insurance, and at the same time apply for urban residents' medical insurance for the baby. Although there is a community affairs reception service center in the relevant street less than 1 km away, a colleague told him that "there is no need to run errands or ask for leave, and it can be done at the party and mass service station on the 22nd floor of the same building."
With the mentality of giving it a try, Mr. Wang went to the party and mass service station. Also through the "remote virtual window", in less than 15 minutes, both things were done. Mr. Wang couldn't help but praise repeatedly: "You don't have to go out of the building, you don't have to delay going to work, it's so convenient and fast!"
The Community Affairs Reception Service Center is a comprehensive office located at the town level and providing personal government services for the residents. Since 2006, when Shanghai took the lead in establishing this institution in the country, it has set up 220 community affairs reception service centers in 215 towns (townships) in the city.
In recent years, in order to further facilitate residents to do things nearby and quickly, the Civil Affairs Bureau has made unremitting efforts in the field of personal government services, comprehensively implementing online "one-stop management", offline "one-stop management, one-door handling, one-stop acceptance, year-round and city-wide service", and further promoting the expansion and application of "one thing", "two exemptions", "online manual assistance" and "Shanghai QR code".
Since January this year, the Civil Affairs Bureau has taken the lead in promoting the exploration of extending the service window of the community affairs reception service center to villages, parks, districts, buildings and other places, relying on the "remote virtual window" service model, so that residents can handle personal government service matters without leaving the community, and enterprise white-collar workers can handle personal government service matters without leaving the park or even buildings. As of December 28, 1,044 extended service points have been deployed in the city (click "Read the original article" at the end of the article to view the list of extension points).
So, how does the Community Affairs Reception Service Center rely on the "remote virtual window" to achieve "extended services"?
After the extended service window of the Shanghai Community Affairs Reception Service Center is set up in the relevant residential villages, buildings, etc., computers and other professional equipment that are interconnected with the acceptance system of the community affairs reception service center in the above extension points will be set up at the above-mentioned extension points. The so-called "remote virtual window" service model, that is, the staff through video connection, and the extension point of the public "cloud meeting", accept the latter's consultation, confirm the business needs, complete the acceptance, so as to further promote the "data more runaway, service efficiency and then efficiency", for the public, especially the elderly, the disabled, white-collar workers and other people with special needs to provide intimate convenience.
The public must be more concerned, what services can be provided by the community affairs reception service center at the extension point?
At present, the extended service window can accept 183 items of the community affairs acceptance service center, covering 11 lines of business, including human resources and social security, medical insurance, civil affairs, disabled persons' federation, health care, housing and construction, public security, archives, federation of trade unions, economic and information commissions, and taxation, which are under unified management, dynamic adjustment and real-time release by the Civil Affairs Bureau. Among them, the high-frequency business handled by the public, such as: application for medical insurance records, medical insurance personal information inquiry, long-term care insurance application, personal housing provident fund information inquiry, issuance of certificates for enjoying civil affairs social assistance projects, application for elderly cards, etc., can be handled nearby.
How can the public find the extended service window of the nearby community affairs reception service center?
Citizens open the "Sui Shen APP" and search for the "Government Service Map (Yangtze River Delta)" function module.
After entering the name of the community affairs reception service center, click "Service Outlet" to view the "Extended Service Point" of the corresponding community affairs reception service center.
Click "Read More" to view the list of extended service locations of the Community Affairs Reception Service Center