27th
#淘宝将支持仅退款#
#京东也将支持仅退款#
and other topics on the hot search
aroused heated discussions among netizens
Taobao's new regulations have these changes
Recently, Taobao announced that it will support fast refunds based on the platform's own big data.
Judging from the adjusted new regulations——
● The first article is "based on the platform's own big data capabilities, Taobao will identify multi-dimensional combinations, and make a quick refund or return refund rule basis for buyers to initiate after-sales sales that meet the relevant circumstances".
To put it simply, if the seller has too many bad reviews or violations, once complained, the seller will be directly judged by the platform to return the product for refund or only refund.
● Change Article 2 on delivery specifications: "In view of the seller's delay in delivery, forced delivery and without the consent of the buyer", the relevant costs and risks of damage, damage and loss of the goods arising therefrom shall be borne by the seller, and the order can be refunded to the buyer.
This also means that if the seller delays or forces the delivery without the buyer's permission, the system supports the buyer to refund only.
● The third article is about "7-day no reason to return" products or products rejected by the buyer, and the buyer is supported to apply for a refund after the refusal.
According to the new regulations, sellers who have obtained too many negative reviews or violation records on the Taobao platform may face a direct return for a refund or a refund only if they receive a complaint. This also means that since Pinduoduo and Douyin, another e-commerce platform has launched a "refund-only" after-sales mechanism.
The purpose of this mechanism is to provide consumers with a better user experience, while at the same time taking stricter measures against merchants who have been in place for a long time and whose quality is not reliable.
JD.com added support for users to refund only
On December 27, according to the JD Platform Rules website, JD recently revised the "General Provisions for the Settlement of Transaction Disputes on JD Open Platform", the main content of which is to add support for users to refund only for transaction disputes. It is understood that previously on JD.com, consumers could only apply for exchanges and refunds. The refund-only mode of operation is that the consumer does not need to return the original product, and after the refund is completed, the return request for the product cannot be initiated again.
Netizen comments
Many netizens expressed their support↓↓↓
Some netizens also said that there are pros and cons
Better rules are needed↓↓↓
Be cautious when shopping online
Please check this "pit" avoidance tips↓↓↓
Guide 1 to avoid "pits": Don't go shopping in the live broadcast room
Consumers shopping in the live broadcast room has become a new consumption Xi, and consumers choose to shop in the live broadcast room for a variety of reasons, such as favorite celebrities, Internet celebrities bringing goods, merchants in the live broadcast room to engage in big promotions, and being pushed by the platform to buy when brushing short videos. Due to the one-way simple and direct output of the live broadcast room, consumers are easily "brainwashed" to buy.
Guide 2: On-demand shopping is "really" affordable
First of all, consumers should ask themselves three questions before purchasing goods: Do I really need them, do I have anything to replace at home, and how long can the current inventory at home last?
Secondly, make a list of goods and a budget, and all goods outside the list will not be included in the purchase plan. Keep shopping rational, don't blindly follow the trend to buy, and don't buy without plans.
Again, learn the "three-hour cooling-off period", and when you see something you like, don't place an order immediately. Give yourself at least three hours cooling-off period to determine if you need it and if you have to buy it.
Guide 3: Pay attention to promotional routines
When consumers buy goods, they should rationally look at the preferential behavior of operators, keep their eyes open, and distinguish whether the "low price" is "real benefit" or "set up a routine". Consumers can evaluate the seller's reputation from various aspects such as credibility, transaction records, and evaluation details.
The market price depends on the market, and if the merchant has no illegal circumstances such as price fraud and no commitment to price protection, he has no obligation to compensate for the price difference. Therefore, consumers should not listen to the "lowest price" verbal promises of merchants. It is recommended to pay attention to the usual sales price, compare it with the promotional price, and whether there is a real benefit.
Guide 4 to avoid "pits": look at the return and exchange of goods in advance
Pre-sale, special price and other activities are often used by sellers as the basic means of promotion, however, some "pre-sale" and "special" goods clearly cannot be returned or exchanged, and the deposit is not refundable, etc., and the merchants for these provisions are obviously contrary to the provisions of the Consumer Rights Protection Law that consumers enjoy the right to "return and exchange online shopping for 7 days without reason", which is suspected of infringing on consumers' right to independent choice and fair trade.
In order to avoid many inconveniences caused by online rights protection in the later stage, it is best to read the fine rules carefully or consult in advance whether the goods can be returned or exchanged when purchasing pre-sold goods online.
Guide 5: Don't mess up the red envelope link
When receiving "free winning", "red envelope collection" and promotional SMS links, especially when the page jumps to other webpages and requires personal information to be filled in before the prize can be redeemed, consumers should immediately close the page to prevent being deceived, download the official shopping software through the regular app store, and do not click on unknown links and pop-up windows in the webpage and software to trade. Do not provide important information such as personal ID cards, bank cards, and various verification codes unless necessary, and promptly destroy data documents with personal information to prevent the leakage of personal information caused by arbitrary discarding and improper use.
Guide 6 to avoid "pitfalls": keep small receipts to protect your rights
Relevant shopping vouchers are powerful evidence for consumers to protect their rights when disputes arise with operators, and consumers should pay attention to intercepting relevant promotional web pages, keep chat records, and properly keep shopping vouchers such as purchase orders, delivery vouchers, and invoices, so as to provide a basis for rights protection in consumer disputes that arise in the later stage.
Once their legitimate rights and interests are harmed, they can negotiate with the merchant to deal with it, or they can complain to the online trading platform, or to the personal information protection management department and the local consumer rights protection organization.
Source: People's Daily Online Science Popularization
Editor: Chen Sha
Editor-in-charge: Yan Wenbin