On November 28, Douyin blogger @monkey big wrist posted two videos in a row, pointing directly to the yin and yang test report issued in the process of buying and selling second-hand mobile phones, which caused widespread heated discussions, and related topics appeared on the hot search list on multiple platforms.
The video shows that the monkey master bought four mobile phones in different transfer stores, spending 13,610 yuan, and then he found another transfer store to sell these mobile phones, but only got 9,567 yuan, and the phone was detected to have a number of problems.
The monkey told the Red Star Capital Bureau that from buying to selling, each mobile phone only stayed in his hand for about half an hour, and he had video records and also went to notarization, which can fully prove that he did not carry out any artificial damage to the mobile phone.
In this regard, on November 29, the forwarded statement apologized to the monkey master, and said that it would strengthen the training of quality inspection standards, and launch the "7-day no reason to return" service from now on.
The difference between buying and selling is about $4,000
The mobile phone suddenly has quality problems such as scratches and spots in photos
According to public information, Zhuan Zhuan is an idle trading platform for second-hand items, and its main company is Beijing Zhuan Zhuan Spiritual Technology Co., Ltd. (hereinafter referred to as "Zhuan Zhuan Company"). At present, Zhuan Zhuan has opened more than 150 offline second-hand mobile phone stores.
The video released by Monkey shows that he bought four mobile phones at four transfer stores, and then sold them to other transfer stores. It cost a total of 13,610 yuan to buy four mobile phones, but when I sold them again, I only got 9,567 yuan.
At the same time, between buying and selling, the "quality" of the phone has also changed.
The monkey master told the Red Star Capital Bureau that when buying, the quality inspection reports of two mobile phones were marked "no scratches", but when they were sent to another transfer store to sell, the other party marked them as "scratches" and found the scratches on the mobile phones.
The left is the inspection report at the time of purchase, and the right is the inspection report at the time of sale
In addition, when a mobile phone was bought, the quality inspection report stated that "the camera is normal", but when it was sent to another transfer store, the other party found that the camera function was "spotted".
The monkey big man confirmed to the Red Star Capital Bureau that from buying to selling, each mobile phone only stayed in his hand for about half an hour, and he had video records and also went to notarize, which can fully prove that there was no human vandalism to the mobile phone during this period.
Rotation: There are subjective differences in the determination of fineness
"The camera function is normal" is an operation error
On November 29, Zhuan Zhuan apologized to the monkey master through the official Weibo @Zhuan APP and said that in the recycling test, the mobile phone did have "slight scratches on the screen" and "spots on the camera", which led to a reduction in the recycling price.
Screenshot from Weibo
Among them, for the mobile phone, "no scratches" became "slight scratches on the screen", Zhuan Zhuan explained that due to the subjective differences in the judgment of fineness by different store staff.
Zhuan Zhuan also said in the statement that it will further strengthen the training of quality inspection standards, and continuously improve the accuracy and uniformity of the relevant staff for the detection and judgment of second-hand non-standard products and the technical operation level of store personnel.
From "taking pictures normally" when buying to "taking pictures with spots" when selling, Zhuan said, "This is our operational error." ”
Zhuan Zhuan said that from now on, all stores across the country will open the "7-day no reason return" service for second-hand goods, and allow users to suspend the transaction of the recycling business at any time, and send the original back by mail, and the mailing fee will be borne by Zhuanzhuan.
A decision to accept the complaint has been obtained
The monkey big name said that it will release the third video in the series
The monkey big man told the Red Star Capital Bureau that in his opinion, the response from Zhuan Zhuan was not honest enough, which was equivalent to putting the blame on a small staff member (referring to the operation error in the detection of the photo function), and did not apologize to him personally.
"I left the phone, they should apologize to me first, what is the matter with apologizing online? Moreover, they did not solve my claim when I mentioned compensation according to law, refund one and pay three. The monkey big man said to the Red Star Capital Bureau.
The Red Star Capital Bureau learned that at present, the monkey has been notarized, and complained to the Market Supervision and Administration Bureau, and has obtained a decision to accept the complaint, but there is no result for the time being.
Screenshot from @monkey big wrist Douyin video
In addition, the monkey big name revealed to the Red Star Capital Bureau that he will also release a third related video, involving the problem of another mobile phone, "This mobile phone problem is the most serious." ”
Monkey said that when he turned to buy, the quality inspection report showed that the phone was not dismantled and repaired, and there was no replacement, but when it was sold, the test results showed that it had been dismantled and repaired.
Red Star News reporter Yang Peiwen
Edited by Yu Dongmei
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