Broadband network is the base and foundation of the smart home. In order to promote the digital and intelligent transformation of broadband network operation and provide users with ingenious networks and high-quality services, on April 28, China Unicom released the digital operation platform for broadband networks.
With broadband user data as the core, the platform provides group-level broadband network intensive management capabilities internally, drilling down layer by layer, opening different permissions for different levels of management personnel such as provinces, prefectures and cities, and grid CEOs, and can directly dispatch orders to the first line, consistently to the end, to meet different needs; externally, based on platform capabilities, Unicom broadband users provide a variety of convenient network testing services for users to fully understand the network status. Through the combination of internal and external, multi-point power, to escort the high-quality broadband network.
Penetrating the first line, seven scenarios guard the whole process of broadband network
For many years, broadband services have always had problems such as long processes, many links, and complex management systems, from network construction to final terminal access, any problem at any node will affect the user's overall usage perception.
Relying on big data and AI capabilities, the broadband network digital operation platform realizes the digital insight, decision-making and execution of broadband networks, builds automated and intelligent operation capabilities, and provides seven application scenarios such as intelligent planning, precision construction, network operation and maintenance, network optimization, enabling marketing, quality services, and decision management, enabling end-to-end closed-loop management.
The platform provides a broadband service analysis and operation interface at the six levels of group-province-city-grid-cell-user through insight sand table, indicator kanban, etc. From the beginning of network planning and construction, the platform can output a refined list of recommended coverage communities to the provincial branches, so as to maximize the utilization rate of resource coverage and achieve green and low-carbon network construction.
In addition, according to the user label automatically recognized by the platform, the administrator can directly issue work orders such as installation and maintenance and rectification to the front-line Zhijia engineer or the Intelligent Network Engineer to solve user problems in a targeted manner and improve the quality of the network and service.
Intimate service, multi-tool to empower users to improve perception
When users feel that the network is stuck and delayed, they can accurately locate the problem from the aspects of network connection and WiFi signal strength through the self-service diagnosis service provided by the broadband network digital operation platform, and obtain repair opinions. Through the one-click speed measurement function, you can also obtain the actual download rate in time, if the measured rate is indeed not up to standard, you can call the Zhijia engineer to provide professional services with one click.
In addition, the platform provides users with a daily home Wi-Fi quality newspaper, which can analyze each terminal and signal strength hanging under the router, and give a comprehensive score, so that users can use the network at home and have a good idea.
It is worth noting that when users complain and report obstacles, the platform provides diagnostic functions for customer service personnel, which can obtain the user's network status in real time and quickly respond to user needs. The diagnosis results can be sent to the Zhijia engineer with the repair list, so that the Zhijia engineer can fully understand the situation before going to the door, which helps to efficiently solve the fault and improve the efficiency of installation and maintenance.
It is understood that relying on the digital operation platform of broadband networks, China Unicom has also built a set of broadband network accurate prediction and problem solving mechanisms, which can identify high-frequency fault areas and root causes, intervene in advance to solve, and provide users with network acceleration, home security and other service plug-ins.
At present, China Unicom has applied the broadband network digital operation platform online in 31 provincial branches, which has achieved good results in improving network quality and exploring marketing contact points.
Nowadays, users' beautiful yearning for information and communication has shifted from "whether there is any" to "good or bad", China Unicom will continue to fulfill the mission of central enterprises, fully implement the strategy of network power, promote broadband network operation innovation, and make every effort to build a gigabit broadband boutique network, bring users a smart and caring lifestyle, and empower the high-quality development of broadband networks and smart home services.