Qilu Network Lightning News April 11 news Many car owners to the "Life Gang" column reflected the problem of the car, are the vehicle on the road after the occurrence of various problems, but Jinan's Ms. Fu called the hotline to reflect that the car she bought could not get on the road at all, because it could not catch fire.
Vehicles frequently fail to fire and worry about the owner of the car
Ms. Fu of Jinan told reporters that she bought a Baojun RM5 car in 2020, and it has been almost two years now, but Ms. Fu said that this car is a problem, and it is very distressing to say.
Ms. Fu said: "This car just can't catch fire, and it has been broken less than ten times in total. The first time they went to my shop, in the past maintenance, said that I did not operate properly, said that the door was not closed, just bought a car less than two months, this problem occurred. After less than two months, the second time this problem occurred, the 4S store went to the people again, and charged it again. To the third time, more than 6 months later, or this problem, said that the air conditioner you can not open, forgot to turn off the air conditioning, he said that the car damage is relatively large. Later, they changed one of their batteries, and we used it for two months and then had this problem. ”
Ms. Fu said: "Now I want to replace this car, at the beginning I trusted them so much, I wanted to repair it, even if it was repaired, I didn't expect to come again and again, we don't believe it now." ”
4S shop: Improper operation by the owner leads to battery power loss
Why does Ms. Fu's car always have the problem of not being able to fire and not being able to start? Can it be completely solved? Then the reporter went to the 4S shop where Ms. Fu bought the car to understand the situation.
Mr. Wu, the after-sales manager of the 4S store, said that in order to detect the reason why the battery was out of power, they specially installed testing equipment on the car, which proved that it was caused by the improper operation of the owner, but the owner questioned such a statement, and the reason for this questioning was mainly two points, first, Ms. Fu said that she did not remember the operational problems that she had the staff said, and second, the car found out the problem of the line, which did not belong to the owner's improper operation.
Check again and then fail What is the reason for the power loss?
In response to the line problem raised by Ms. Fu, Mr. Wu, after-sales manager of Shandong Shunyuan Xinbaojun 4S store, explained: "The reason for this inspection is different from before, this inspection is a case where there may be a false connection inside the harness. Subsequently, the reporter asked whether it was possible to deal with the woman's car for a full vehicle inspection.
Mr. Wu, the after-sales manager of the 4S store, replied: "After I replaced the wiring harness, I replaced the battery with a new battery, put it here, we came to monitor it, we looked at it for four or five days, it was really impossible to open the lock or no electricity." ”
For the 4S shop's plan to replace the wiring harness of the whole vehicle, Ms. Fu disagreed and resolutely wanted to return and replace the vehicle.
In this regard, Mr. Wu, the after-sales manager of the 4S store, said: "I can't answer this appeal to you now, because according to the "Three Guarantees Law" can not meet the conditions for returning and replacing the car, I can only feedback to the technical background, feedback to the factory, how the manufacturer will give us a reply." ”
In response to the problems encountered by the owner, the reporter also consulted the car experts.
Automotive experts: It is recommended to give the owner a certain compensation for the comprehensive test
Zhao Lin, chief technician of automobile maintenance in Shandong Province, said: "The vehicle has various faults, the battery is out of power and cannot be started, on the one hand, it has a certain relationship with the owner's use, such as forgetting to turn off the headlights and other operations, but also does not rule out that the vehicle itself has many reasons such as vehicle leakage and battery quality problems, as well as vehicle generators can not generate electricity normally." ”
There is a problem on the line proposed by the 4S store, is it reasonable to re-test the line and battery?
Zhao Lin, chief technician of automobile maintenance in Shandong Province, said: "I think the test is still very necessary, at the same time, so many faults to be eliminated, I think through the requirements of the three-pack law of the car, the owner should also be given a statement, or give a certain compensation." ”
Editor's Note: At present, the two sides are still further negotiating a solution to the matter.