We may have had the experience of the package you had been waiting for for almost arrived, and when the courier brother said that the item had been delivered, you happily rushed to the front door or the mailroom, only to find that there was nothing. Apparently, this has also happened to some Valve users, whose purchased Steam Decks have been stolen.
So far, there have been several cases of lost Steam Deck packages. After discovering that the Steam Deck they had purchased was missing, a user filed a complaint with the courier operator and Valve. Valve asked him to first ask the courier operator and follow the missing package protocol, which included inspecting other properties and determining that the package had not been delivered to the neighbor. The user eventually got a refund from Valve, and FedEx eventually found the missing Steam Deck package.
Unfortunately, others don't have such luck. Another user confirmed that Valve could refund the lost Steam Deck and give the user the opportunity to reorder another Steam Deck, which means you'll have to wait a while until Valve sends out the next Steam Deck.
Some people think that the packaging of steam Deck may be one of the reasons for the loss of the package, and there are videos of unboxing on the Internet showing a huge lithium battery and a "fragile electronic product" logo printed on the box, which makes those thieves see it and will surely guess that there may be expensive high-tech products in the package.
Will Valve change the Steam Deck packaging in the short term? It's hard to say. If any user thinks that Steam Deck is easy to steal, please make sure to keep in touch with the courier brother and confirm the receipt of the package after receiving it.