The chip and function are gone? Multiple car owners are recruited!

Introduction

With the development of the industry, the car has long been more than just a means of transportation. Consumers are paying more and more attention to the functions of vehicle intelligence and entertainment. Car companies are also introducing various new configurations to attract consumers. And some car companies exaggerate or falsely publicize the function of the car, the car that consumers get is inconsistent with the publicity, the car experience is greatly discounted, and the legitimate rights and interests of consumers are damaged.

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Euler good cat chip "de-allocation"!

In November 2020, Great Wall Motor's pure electric model Euler Hao Cat was listed. When the car was launched, it focused on a stylish look and a smart experience supported by Qualcomm's 8-core chip. Mr. Li took a fancy to the chip used by Euler's good cat and bought a car in December of that year.

Euler Good Cat Model / Euler official website

Previously advertised equipped with Qualcomm 8-core chip / car owner to provide

However, after the car was driven for a while, Mr. Li found that the car machine had problems such as stuttering and not recognizing speech. "When people and cars interact, you tell it where I'm going, and you have to say it 4 times before it can understand it. Switching interfaces sometimes stuttered, and I had to clean up the cache of the software in my car regularly to get a little faster. ”

The machine cannot recognize the voice/reporter shooting

Mr. Li communicated with other car owners and found that many people had the same problem. At the beginning of November last year, some car owners tested the car machine and found that the car machine intelligent service platform did not use the Qualcomm 8-core 8155 chip on the brochure, but used the Intel 4-core A3940 chip released in 2016. Mr. Li found the 4S store where the car was purchased at the time, but the sales staff said they were unaware and could not detect it.

Euler Good Cat is actually equipped with an Intel 4-core chip / car owner for the picture

According to the promotional materials provided by the owner of the previous Euler Good Cat, the coffee intelligent car control system of Euler Good Cat adopts a new Qualcomm professional in-vehicle intelligent service platform, with 8 CPU processing cores, 1 GPU graphics processor and 1 high-performance digital signal processor. These messages have now been removed.

Mr. Euler Good Cat Car advocate believes that the chip is an integrated system, and the Qualcomm 8-core chip contains functions such as digital cockpit, communication module and subsequent OTA upgrades, automatic driving, and vehicle entertainment. Now the chip is downgraded to the old Intel 4-core chip, which is equivalent to the "brain" of the car.

Previously Euler Good Cat equipped with 8-core chip publicity / car owner provided

The reporter came to an Euler 4S store as a consumer, and the current store publicity did not see the words about Qualcomm's 8 core. Salespeople said that Euler Good Cat has been using Intel 4-core chips since its listing, but the official publicity was wrong at the time, and there was no problem in the use of Intel 4-core chips.

Now the store publicity does not see Qualcomm 8-core words / reporter shooting

Auto analyst Zhang Xiang said that Qualcomm's 8-core chip currently represents the most advanced level of digital cockpit of smart cars, and there are many features and functions such as image resolution and carplay. The technical level and price of Intel chips are relatively different from those of Qualcomm 8-core chips. After Euler good cat is equipped with Intel chips, due to the low computing power of the chip, there are often stutters and so on.

Zhang Xiang believes that Euler good cat is not equipped with Qualcomm 8-core chips, on the one hand, in the context of chip shortage, Qualcomm 8-core chips are the performance symbols of smart cars, and orders are currently in short supply. On the other hand, the chip is a very hidden part, the general maintenance can not be seen at all, consumers are difficult to detect, car companies have a fluke mentality.

The owner did not approve of Euler's response

The Euler good cat model is mainly for young consumer groups, and has sold more than 30,000 vehicles in 2021. On the black cat complaint platform, there are more than 400 complaints related to Euler good cat chips.

As the problem of chip "goods not on the board" continues to ferment, Euler admitted in a statement on November 22 last year that the Good Cat model is not equipped with Qualcomm 8-core chips. The reason for the lack of configuration is that "in the planning, this configuration was originally intended to be installed on future models, but due to the rush to report the good news to the owner, it caused trouble to the owner." ”

For this explanation, car owners are very dissatisfied. "In the future, the publicity of the car is used on good cats, how is this possible?" Your entire company's process, what materials are purchased, the manufacturer itself is not clear? The owner of the car, Mr. Li, said.

A statement released by Euler on November 22, 2021 / Provided by the owner

On December 9 last year, Great Wall Motors gave the latest solution to the problem of Euler Good Cat chip. The official customer service of Great Wall Euler said that it will upgrade the CarPlay and HiCar functions for free for car owners who book cars before December 31, 2021; extend the entertainment traffic service for two years free; the first owner's lifetime warranty service for the whole vehicle, and the first car owner's 10,000 yuan charging rights will be directly discounted.

December 9, 2021 Great Wall Motor Statement / Euler Official Weibo

However, for the owner's request to replace the Qualcomm 8-core chip, the customer service staff explained that because the replacement of the host chip is a very complex system engineering, the entire architecture needs to be redeveloped, the vehicle electrical architecture, controller, communication protocol need to be replaced, the vehicle must be disassembled, so the multimedia host chip cannot be replaced.

Lawyer: Great Wall Euler is suspected of false propaganda

For the current great wall Euler solution, there are still car owners who disagree, advocating that the vehicle be replaced with the originally advertised Qualcomm 8-core chip or returned. In this regard, the reporter also contacted the Great Wall Motor Brand Department, but had not received a reply before the press release at 6 p.m. on March 15.

According to Articles 6 and 16 of the Measures for the Punishment of Acts Infringing on the Rights and Interests of Consumers, if a product or service is sold by means of false or misleading product descriptions, commodity standards, physical samples, etc., it is fraud, and consumers may request a refund of one and three compensations.

Relevant legal provisions / from the Internet

Lu Yun, director of the Consumer Rights and Interests Legal Professional Committee of the Beijing Lawyers Association, believes that the new trend of automobile sales is not only to meet the function of driving, but also the chip and related intelligent systems determine the willingness of consumers to purchase to a certain extent. However, if the chip advertised by the car company is inconsistent with the chip actually configured, it is a deliberate attempt to inform the public or consumers of the false situation. According to the provisions of the Consumer Law, it may constitute fraud; according to the provisions of the Advertising Law, it constitutes false publicity.

Changan UNI-K publicity is inconsistent with the function of the real car

Previously UNI-K related publicity / car owners provided

Mr. Liu, the owner of the UNI-K car, told reporters that he bought the car in September last year, and there were promotional pictures and functional introductions of related functions on the official WeChat public account at that time. In October last year, Mr. Liu found that the vehicle did not have these functions, and after communicating with other car friends, he found that there were no such functions. When he returned to see the official relevant publicity, these functional introductions had been deleted.

Regarding the questions raised by the owners, the reporter contacted Changan Automobile, but had not received a reply before the press release at 6 p.m. on March 15. Then the reporter contacted the official customer service of Changan Automobile, and the customer service staff explained that the publicity seen by the owners before was to publicize it as a technological innovation point on its test vehicle, and the L3 level automatic driving and APA6.0 automatic parking function needed to be bundled and developed. Changan Automobile also explained in the product unveiling speech that the mass production version is not equipped with related functions.

Changan UNI-K/Changan Automobile official website

However, car owners said that when the Changan UNI-K model was released on the market, Changan officials did not clearly explain that the relevant functions of the demonstration operation were only engineering test vehicles. "The real car is based on the configuration, so why did it have to be so publicized in the first place?" In the publicity, it is not written that this is a concept car, mass production will not have these configurations, if the car companies are marked, we can not complain. The owner of the car, Ms. Zhao, said.

The advertisement did not indicate that it was a test vehicle/owner for the picture

UNI-K is suspected of false propaganda

Since January this year, there have been more than 100 complaints about UNI-K's suspected false publicity and allocation reduction on the China.com consumer quality complaint platform, and nearly 20 related complaints on the black cat complaint platform. Lu Yun, director of the Consumer Rights and Interests Legal Committee of the Beijing Lawyers Association, pointed out that consumers rely heavily on the publicity of merchants when purchasing vehicles or when purchasing related goods. If Changan Automobile does not fully explain and explain the relevant functions in the publicity, then it is suspected of misleading false propaganda.

Complaints about UNI-K false publicity / China.com Consumer Quality Complaint Platform

In response to the UNI-K owner's claim that he wanted to return the car or compensate for the functions that were not equipped, Lu Yun believed that it was reasonable. "The consumer believes that the publicity of the relevant functions determines whether to buy this car, and now it is not equipped with these functions, so as a consumer, his purpose cannot be achieved, so the contract can be terminated, that is, the car can be returned." In addition, some consumers believe that although they are not equipped with these functions, the car still meets their own use needs, but also because the car company does not carry the relevant functions, the relevant functions cannot be realized, so the operator should take corresponding remedial or alternative measures.

How can consumers assert their rights?

With the diversification of the form of automobile publicity, more and more consumers may blindly book vehicles based on publicity alone, which is prone to hidden dangers. Lu Yun suggested that when consumers buy a vehicle, they should not only look at the publicity of the vehicle, but also go to the 4S store to test drive and understand the specific details of the vehicle. When consumers buy a car, it is recommended to sign a contract according to the regulations, and the details of the vehicle loading function and after-sales service can be specified in detail in the contract. If a dispute arises between the two parties afterwards, there is a contract as the basis, which is also convenient for consumers to protect their rights.

When consumers protect their rights, on the one hand, they can form a rights protection group, or they can go to the relevant market supervision department to complain or request mediation, and if necessary, they can file lawsuits and arbitrations. However, we should avoid excessive and improper behavior in the process of safeguarding rights, which will adversely affect ourselves.

Consumers rely heavily on the publicity of merchants when purchasing vehicles, and some car companies seize the loophole of unequal information between consumers and exaggerate, fiction and conceal the true situation of vehicles, so as to obtain sales. Such alleged false publicity practices not only undermine consumer trust, but also diminish the credibility of brands. After the problem appeared, the car company's "don't go to the heart" statement response made consumers even more chilled. I hope that car companies can face up to the problem, respond sincerely, and let the fairness of consumption be truly implemented.

Welcome to the 1039 Mission series of reports

"Promoting Consumer Equity Together" is the theme of this year's International Consumer Rights Day. From March 15 to March 17, the "1039 Investigation Team" will launch a series of three reports on "Focus on Travel 315", focusing on new energy vehicles locking electricity, car advertising involving false publicity, travel software preferential "routines" and other transportation issues, safeguarding legitimate rights and interests, and jointly promoting consumer fairness.

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