Unconsciously, the 2022 annual 315 party is coming, looking back at the 2021 annual 315 party, of which the Infiniti gearbox problem was named by CCTV, although Infiniti provided extended warranty, replacement and other solutions for the gearbox problem in time, but the impact on the owner is still not small. And this time, which car company will "win" the roll call?
Throughout the year, many major events have occurred in the automotive circle: the collective complaint of gaga Bach transmission, the repeated shrinkage of BAIC BJEV's endurance, and the concealment of the new car plan by ideal cars have attracted the attention of consumers. However, Xiaobian believes that Qoros Automobile will probably become the nominated enterprise of this year's 315 evening party!
Xiaobian inquired on the Internet that many Qoros car owners have complained about the difficulty of Qoros auto after-sales on the Internet, and they all said that the current customer service telephone of the manufacturer can not be dialed, and the local stores have also closed down, and the after-sales difficulty is even more difficult! In order to further understand the current situation of Qoros owners, Xiaobian interviewed a Qoros owner in the car complaint network.
(Car owner complaint in the car complaint network)
Stores are closed! Manufacturers go out of business! The customer service phone number has become empty!
Mr. Wang purchased Qoros On December 24, 2020, he has repeatedly complained in the auto complaint network that the vehicle is facing closure due to the fact that the manufacturer is facing bankruptcy, and the vehicle after-sales is difficult to guarantee! In the communication, Xiaobian learned that Mr. Wang's vehicle was in urgent need of maintenance due to the failure of the main line vehicle steering, but the local Qoros 4s store stores have been closed, and In desperation, Mr. Wang called the customer service of the Qoros manufacturer and was told that the number has been suspended!
(Description of the parties)
At this time, Mr. Wang understood that the 4S shop people went to the empty building, the manufacturer's customer service was useless, and these Qoros owners had long been abandoned by the Qoros car manufacturers, and there were extremely dangerous safety hazards in their vehicles, but there was no way to solve them! Should we Qoros owners pay for the manufacturer's poor management?
10,000 Qoros owners have no door after sales! Where does the vehicle end up?
It is not only Mr. Wang who has encountered the problem of having no door after sales, but all car owners who have purchased Qoros cars since 2019 are currently facing it together. According to statistics, since 2020, a total of 15,861 people have purchased Qoros cars, and these car owners, without exception, are encountering the dilemma of having no door after-sales service! And for the collapse of Qoros, the online forum is full of Qoros owners' helplessness, resentment and helplessness.
(Qoros complaints in the Auto Complaint Network)
According to Xiaobian's understanding, the Qoros automobile public account issued a notice of formal deactivation of Qoros customer service telephones after September 18, 2021, followed by a long silence, without mentioning the corresponding plan for the follow-up maintenance of car owners who have purchased cars, which has also become the culprit of the current Qoros owners who have no after-sales doors!
The lawyer replied to the owner's voice!
For the Qoros owner's after-sales no door, Xiaobian specially consulted the lawyer. The lawyer said: Even if the Qoros auto manufacturer goes out of business, it must be responsible for the vehicles that are still in the warranty period! And Qoros car owners have the right to claim compensation! According to Article 35 of the Law of the People's Republic of China on the Rights and Interests of Consumers, when consumers purchase or use goods, their legitimate rights and interests are damaged, they may claim compensation from the seller. At the same time, according to the "Provisions on the Responsibility of Three Guarantees for Some Commodities", the producer guarantees that the spare parts that meet the technical requirements will continue to be provided within five years after the product is discontinued.
Auto network review: If Qoros manufacturers still have nothing to do, I am afraid of being named by 315
Until now, Qoros manufacturers have remained indifferent in the face of countless complaints from car owners, and have not made any explanation for the situation of after-sales doorlessness and provided any follow-up solutions. The theme of the 315 evening party is "fair and upright, safe consumption", Qoros manufacturers' various practices are obviously contrary to the 315 theme, if Qoros manufacturers still choose to turn a blind eye to the current encounter of car owners, then I am afraid that they will "win" the roll call of the 315 evening party.