Hyundai Express News (reporter Han Qiu Gu Xiao) The newly bought SAIC Maxus caravan has two vehicle identification codes, resulting in more than three months of inability to be licensed. On March 11, Hyundai Express+ reported on this. On March 14, Mr. He, the person in charge of SAIC Maxus Liyang Pearl 4S store, got in touch with consumers and gave three solutions, including refunds for car returns. Not long after, Mr. He contacted the consumer again and denied the consumer's request for a refund and a certain amount of compensation.
According to reports, a company in Yangzhou purchased a SAIC Maxus Traveler V90 motorhome from Changzhou Liyang Mingzhu Automobile Sales Service Co., Ltd. (hereinafter referred to as "SAIC Maxus Liyang Mingzhu 4S Store") more than three months ago.
Due to the rush to use the car, the day after picking up the car, the company purchased 6480.66 yuan of compulsory traffic insurance and other insurance for the caravan, and paid a vehicle purchase tax of 30973.45 yuan. Everything was ready, and when the cards were listed, it was found that there was an inconsistency in the vehicle identification code. Ms. Song, the relevant person in charge of the company, provided the vehicle "V90ECU software and hardware version information" test form, and the reporter saw that the vehicle identification code in emS (engine management system) was LS***GC10**MA100929, while the vehicle "Compulsory Product Certification Vehicle Conformity Certificate" and the vehicle identification code marked on the frame were LS***GC15**MA131996, and the two vehicle identification codes had a large error.
After the problem occurred, the vehicle could not be licensed. Ms. Song communicated with saic motor Chase Liyang Pearl 4S store many times hoping to return the car and give compensation, but SAIC Chase Liyang Pearl 4S store was only willing to refresh the data and give compensation for several free maintenance. After the Modern Express + reported on this matter, it caused a strong response in the society, and many netizens said that "consumers are always vulnerable groups".
On the morning of March 14, Mr. He, the person in charge of SAIC Maxus Liyang Pearl 4S store, took the initiative to contact Ms. Song and proposed three solutions, the first is to return the car for refund, the second is to change a new car of the same model, and the third is not to return the car, change the car, and give certain compensation. In this regard, Ms. Song said that she would consult with other responsible persons of the company.
Subsequently, the reporter got in touch with Mr. He, the person in charge of the LIYANG PEARL 4S store of SAIC Maxus. Mr. He said that the two vehicle identification codes in the new RV are faults in the system, and it is enough to refresh it again. "This item alone will not meet the requirements for returning the car." Manager He said that he was actively negotiating with Ms. Song to deal with the matter.
Shortly after the interview, Mr. He contacted Ms. Song again, but this time he refused Ms. Song's request for a refund and compensation. In this regard, Ms. Song said that the 4S shop sold problem cars, and the company not only lost nearly 40,000 yuan of insurance premiums and taxes, but also caused losses such as travel and lost work, and the company's request for compensation was also reasonable. In this regard, Modern Express will continue to pay attention to the progress of this matter.