Huasheng Online March 14 news (reporter Xiong Yanghao Xie Longbiao) to pay the fee is easy to refund difficult, recently, netizen Mr. Li (pseudonym) paid a deposit of 5,000 yuan, in order to replace the second-hand car to buy Xiaopeng car, because the replacement price is not satisfied, Mr. Li wants to refund the deposit, but was told that it has exceeded the deposit "hesitation period", he questioned the merchant deliberately delayed the issuance of the report, disguised refusal to return the deposit.
After receiving the clue, the reporter of Huasheng Online's "Consumer Complaint" column launched an investigation and interview on the matter.
More than 5 minutes after the "hesitation period" out of the replacement valuation, disguised refusal to refund the deposit?
On February 12, when Mr. Li was shopping in Liuyang Tianhong Mall, he saw the Xiaopeng G3i new energy vehicle and decided to buy it, under the guidance of the sales staff of Xiaopeng Automobile Changsha Furong Sales Service Center (hereinafter referred to as Xiaopeng Automobile Furong Store), Mr. Li paid a deposit of 5,000 yuan through the Xiaopeng app and chose the purchase method of "replacing the second-hand car".
The terms of the deposit and the "hesitation period" in the subscription book of Xiaopeng Automobile. (Courtesy of the complainant)
"There are clauses in the subscription letter showing that under the premise of not signing the car purchase agreement, there is a 72-hour hesitation period to apply for a refund of the deposit, and if it is overtime, it will not be refunded." Mr. Li told reporters that if the replacement price is not appropriate, he will cancel the order within the "hesitation period".
On February 13, Xiaopeng Automobile staff came to inspect Mr. Li's replacement vehicle, two days later, the assessment price has not yet been determined, seeing that the "hesitation period" is almost over, Mr. Li has urged many times, at 15:37 on February 15, the staff issued an assessment price report, at this time just after the "hesitation period" of 5 minutes.
When Xiaopeng issued the second-hand car evaluation report, it had exceeded the hesitation period by 5 minutes. (Courtesy of the complainant)
Mr. Li was not satisfied with the replacement price of 48,000 yuan, believing that Xiaopeng deliberately delayed the "hesitation period" before giving the replacement price, resulting in the reality that the deposit could not be refunded.
The relevant provisions in the used car evaluation report of Xiaopeng Automobile. (Courtesy of the complainant)
Mr. Li told reporters that Xiaopeng will also conduct a secondary valuation in the later stage, and the final price will be subject to the secondary valuation, "They also require consumers to sign and confirm their consent, is this not a hegemonic clause?"
Mr. Li repeatedly asked for a refund of the deposit, and the staff of Xiaopeng Automobile Furong Shop said, "According to the provisions of the contract, it cannot be refunded." ”
Xiaopeng Automobile: Due to the long time taken in the valuation process, it has reached an agreement with consumers
Mr. Li and the reporter waited for the relevant person in charge to respond at the Xiaopeng Automobile Furong Shop. (Reporter photo)
On the afternoon of March 2, the reporter of Huasheng Online's "Consumer Complaints" column came to Xiaopeng Automobile Furong Store with Mr. Li.
He Zequn, the sales supervisor, responded that the deposit problem, according to the contract, he had no right to deal with it. At the request of the reporter, He Zequn contacted the manager of the Furong store by phone, and after more than an hour of waiting, the store manager did not respond.
Subsequently, the reporter reflected the relevant issues to the Mapoling Market Supervision and Management Institute of the Furong District Market Supervision and Administration Bureau in Changsha City, and the director of the institute, Huang, said that he would intervene in coordination.
On the morning of March 3, Mr. Pang, a staff member of the public relations department of Xiaopeng Automobile, replied to reporters that due to the time spent on the process of confirming and submitting materials in the valuation link, resulting in more than the "hesitation period", after communicating with Mr. Li, the deposit has been fully refunded.
Extension: Xiaopeng Automobile's P5 part of the car delayed delivery was complained about
Previously, according to interface news, in recent times, a number of consumers who purchased the P5 460 series version of Xiaopeng Automobile complained that they encountered delays in delivery due to battery supply problems.
The reporter learned that the specific delivery date of the vehicle was not stipulated in the car purchase agreement of Xiaopeng Automobile, and only marked "delivery within a reasonable time", and some consumers questioned the suspected overlord clause of the contract.
Mr. Pang said that due to the impact of the epidemic, the industry is facing extreme tension in the supply of major components including lithium iron phosphate batteries, which has also brought great uncertainty to the production of some models of Xiaopeng, resulting in some model orders that cannot be delivered in time within the expected delivery cycle of the next time. "We will sort out customers who are expected to have the risk of overdue delivery, and assist customers to complete the reassignment or unsubscribe through one-on-one contact with the sales staff."