Recently, some netizens reacted that when driving the Tesla Model 3, they received a prompt that "the super charging service has been disabled", and the system showed that the supercharge fee that needed to be paid reached 3.8463 million yuan.
In the face of the "sky-high" charging bill, the netizen raised questions and called Tesla's official customer service. The other party responded that there are currently some vehicles with errors in the back-end system, and the technicians are repairing them, or will solve the problem within 24 hours.
The screenshot posted by the netizen shows that the last time he used the supercharge pile was on February 27 this year, spending 3.8463 million yuan, before that, it was free supercharging.
It is understood that Tesla SuperCharger launched the parking space occupancy charging rules as early as 2016. At that time, it was stipulated that if the parking space was not vacated for 5 minutes after full charge, a "resource occupation fee" would be charged, and the charging standard at that time was 2.6 yuan / minute. In 2019, Tesla raised the fee for charging parking spaces, which is 3.2 yuan / minute when the idle parking space is less than 50%, and when there is no idle parking space at the charging station, the overtime occupation fee is 6.4 yuan / minute. In April 2020, Tesla's China charging team issued a special document saying that vehicles with overtime fee arrears will be suspended from using the supercharger service and can be resumed after settlement.
Regarding the issue of charging overtime occupancy fees, Tesla said, "If the vehicle leaves within 5 minutes of the completion of charging, the overtime occupancy fee is not charged." It should be emphasized that we have introduced this initiative to improve customer satisfaction, not to make a profit. ”