Respecting the elderly and loving the elderly is an important symbol of social progress. With the rapid economic and social development of the mainland, the policy system of old-age care, filial piety and respect for the elderly and social security have been improved day by day, the average life expectancy of residents has increased to 77.3 years, and the quality of life and life of the elderly has been significantly improved. Shanghai Meizhongjia and Cancer Clinic have always worked hard to balance the satisfaction of elderly patients with the level of modernization of the institution, insisting on optimizing the medical treatment process for the elderly, and providing a more convenient, worry-free and convenient medical experience for elderly patients. Recently, the Shanghai Municipal Health Commission announced the second batch of Shanghai Elderly-friendly Medical Institutions, and Shanghai Meizhongjia and The Cancer Clinic were fortunate to be among them.
According to the data of the seventh census, among the four municipalities directly under the central government of the mainland, the population aging is the deepest in Shanghai, and the elderly aged 60 and above account for 23.38%. And Shanghai has previously issued the "14th Five-Year Plan for the Development of The Elderly Development in Shanghai" and the "14th Five-Year Plan for the Development of Health and Health in Shanghai", which clearly regard the construction of age-friendly medical institutions as one of the key tasks in the next five years. The Municipal Health Commission launched the construction of elderly-friendly medical institutions at the beginning of this year. In accordance with the work requirements of the National Health Commission, on the basis of extensive solicitation of opinions, in view of the pain points and difficulties encountered by the elderly group in medical treatment, more than 70 specific indicators were sorted out and formed, and experts were organized to conduct spot checks and reviews, and finally determine the medical institutions that meet the standards.
【Documents released by Shanghai Municipal Health Commission】
Shanghai Meizhongjia and Cancer Clinic are guided by the health needs of elderly patients, starting from improving the medical environment, optimizing the treatment process, strengthening service specifications, and planting a friendly culture, etc., creating an atmosphere of respect for the elderly, respect for the elderly, and helping the elderly.
Xiao Wu, a colleague of the Nursing Department, shared: "In the process of creating an age-friendly medical institution in the outpatient department, each of our departments worked together to not only recruit volunteers to carry out services, but also checked and rectified the hospital environment, hoping to make all elderly patients have a better medical experience." The proportion of middle-aged and elderly tumor patients is quite high, children can not accompany the side at all times, many elderly people are not very good at using electronic devices, we in the medical service process, on the one hand, the implementation of paperless, electronic to facilitate patients to improve efficiency; at the same time, we also prepare paper materials for each link of the document, such as epidemiological questionnaires, patient satisfaction, etc., to ensure that elderly patients can smoothly complete a complete set of medical procedures without using mobile phones. ”
【A scene of the U.S.-China Jiahe Cancer Clinic】
"When I was older, my eyes were very expensive, and I didn't bring reading glasses when I came to see a doctor once, and I didn't expect that you had reading glasses and magnifying glasses here at the front desk, and the font of your booklet was also large, so that we could see clearly, which was very good." Every time I come, I don't need to be accompanied by a child, and I can quickly and smoothly check and see a doctor, which is very good! One patient frequently complimented when filling out a satisfaction survey.
【Reading glasses and magnifying glasses carefully prepared by Meizhong Jiahe】
"Communication with elderly patients is actually difficult and difficult, many things need to be explained over and over again, and everything is done to ensure that patients understand each process." Sometimes when I meet an old man who speaks in tongues, it is even more necessary to listen to and speak word by word. Dr. Zhang, a young doctor, said, "But it is actually simple to say that it is simple, as long as we treat every elderly person as an elder of their own family, use twelve points of patience and care to help them, understand their needs and ideas." Every time they greeted us with a smile when they entered or left the hospital, it was the time when we were happiest. ”
【U.S.-China Jiahe Outpatient Clinic Guidance Desk】
In the future, The United States and China Jiahe will continue to implement the social responsibility of providing high-quality medical services for the elderly, effectively improve the sense of acquisition and satisfaction of elderly patients, so that the majority of elderly patients can feel the "temperature" of elderly friendliness while receiving professional medical services.
Us-China Jiahe original article reprinted with permission
About Shanghai MeizhongJia and Cancer Clinic
Shanghai Meizhong Jiahe Cancer Clinic is affiliated to the domestic operation platform of Taihe Cheng Holdings (NYSE: CCM), which is a high-end oncology outpatient department managed and operated in China under the all-round strategic cooperation between the Group and MD Anderson Cancer Center in the United States, and has taken the lead in completing the on-site certification of radiotherapy treatment at MD Anderson Cancer Center in the United States.
The outpatient department is located in the core business district of Shanghai Xintiandi, and will make use of their respective advantages with Shanghai Taihe Cheng Cancer Hospital and Shanghai MeizhongJiahe Medical Imaging Diagnosis Center located in the New Hongqiao International Medical Center of the Group to produce a full range of complementary linkage effects.
The institution introduces international advanced treatment guidelines, medical processes and management models, gathers an international team of medical and nursing experts, configures the world's leading tumor diagnosis and treatment equipment, adopts the mode of multidisciplinary comprehensive diagnosis and treatment and full-course management, and provides high-end comprehensive cancer diagnosis and treatment services integrating tumor prevention, diagnosis, radiotherapy and chemotherapy, so that patients can obtain standardized cancer diagnosis and treatment services closer to home.