Recently, some car owners have reported that geometric EX3 kung fu cattle can not pick up the car for several months after booking, and more owners have been asked to cancel the order by the 4S shop. A large number of complaints by the geometry EX3 Kung Fu Cow can not deliver the car appeared on the complaint platform.
Delivery was difficult for months, and the standard connected car function was turned off
Blue Whale Auto flipped through the car quality network and found that in the category of complaints about "promises not being fulfilled", the number of complaints in the past 3 days has reached 12, and the reasons are that the car cannot be mentioned. Related problems have begun to appear as early as November last year, when some of the owners who complained about the situation were basically answered and dealt with because the 4S store could not deliver on time according to the time during the contract period, and responded to the relevant platforms.
Image source: Car Quality Network
Subsequently, the reporter entered the "Geometric EX3 Kung Fu Cattle Owner Group", the group has nearly 120 prospective owners from all over the country, they said to Blue Whale Motors, since December last year, the problem of vehicles can not be delivered began to appear in large numbers, consumers can only wait, and the reply to communication with the 4S store is that there are too many orders, and the delivery cycle cannot be guaranteed.
Image source: Screenshot of car owner group chat history
After the early complaint, the owner of the car found that the standard car networking system of the new car was not opened, and the 4G traffic promised when buying the car was not given.
After experiencing repeated ineffective communications, these prospective owners have recently received worse news: several 4S stores have contacted the owners and asked the owners to refund the order, and the merchants will handle the refund procedures.
The low-end model has stopped receiving orders, and the manufacturer said that it has not issued a refund notice
For the "chargeback" request, most car owners said that it was unacceptable. On the one hand, they have waited for months and have paid a huge amount of time and communication costs; on the other hand, some car owners have enjoyed the rights and interests of new cars when they are ordered, and giving up at this moment means that they will invest more costs to buy vehicles.
Blue Whale Auto then interviewed a car owner, he said that this year many car companies have announced price increases, may be less subsidies, coupled with the cost increase, Kung Fu Cattle has recently increased prices, so look at the previous old orders may make them lose money.
Then the reporter called the Geely Automobile 400 customer service hotline, inquired about the delivery delay, advised the customer to return the order, the relevant customer service staff replied: At present, there is indeed a problem of extending the delivery cycle, and the low-end version of the strong cow has stopped receiving orders, but it has not stopped production, and the manufacturer has not issued a 4S store to require the owner to return the relevant information, if the owner receives the 4S request for a refund, you can contact the manufacturer's customer service to communicate.
After the reporter visited the geometry 4S store, the reply was also that the low-end model received a notice to stop receiving orders, but it was still being delivered one after another, but the cycle could not be guaranteed, and there was no plan when to resume receiving orders.
Can you pick up the car quickly after the price increase?
The Geometric EX3 Kung Fu Cow was launched in November last year, and a total of 2 models of new cars were launched, with a price range of 58,880-68,800 yuan. With the subsidy decline policy and cost increase, on March 1 this year, the price of the geometry EX3 Kung Fu Niu model increased by 7,000 yuan, and the price rose to 6.58-7.58 million yuan. Coincidentally, after announcing the price increase, the owners have successively received "refund" communication calls, as well as the information that the low-end model has stopped taking orders.
Just before the reporter's press release, some car owners said that they bought the 2021 strong cattle and cattle for 65,800 yuan after the price increase on the afternoon of March 3, and had completed the vehicle registration work.
Price increases do not cure the symptoms
Not long ago, Euler Black and White Cat also announced that it would stop taking orders, because the surge in costs could not guarantee revenue, but to ensure that the owners who had received orders would continue to schedule deliveries. The problem of delayed delivery on the geometric side has not been solved, and the matter of dissuading the order is even more inflammatory.
Xu Di, a lawyer at Guangdong Guohui (Beijing) Law Firm, believes that if the owner encounters a merchant unilaterally terminating the contract, he can make a claim according to the content agreed in the contract, and if the relevant terms are not involved in the contract, in addition to the merchant needing to refund all the money, he can also claim to pay interest on the relevant money beyond the delivery time agreed in the contract.
Recently, new energy models have been increased in price, although consumers can still understand the pressure brought about by the rising cost of manufacturers, but in the long run, the fundamental problem has not been effectively solved. I am afraid that in the future, there will be models facing the fate of stopping receiving orders.