Mr. Ai of Zunyi bought a Geely car two years ago. Some time ago, the car was walking on the road, the rear windshield suddenly fell off, and Mr. Ai had to send the car to the 4S shop for repair. But during the vehicle maintenance period, what should I do when I travel? For this reason, he had a very unpleasant quarrel with the 4S shop.
Mr. Ai's Geely Binrui
It's january 2020
Bought in Dongguan, Guangdong
The first two days
Mr. Ai drove out to run errands
Suddenly, a loud noise was heard from the back of the car
Ai Guangbing: The sound was very loud and loud, and I was startled at that time, so I came down to observe, and when I went to the back and saw that the rear windshield had fallen off, when someone behind me said that the glass hit the person with unimaginable consequences.
thereupon
Mr. Ai contacted the merchant in Guangdong by phone
The other party asked him to deliver the car
Zunyi Hangchen Geely 4S shop for maintenance
Ai Guangbing: They are talking about the quality problems of the manufacturer, sending a piece of glass from the manufacturer to me to change, the next day I asked him if the glass was changed, he said there are still a few days. I applied for a scooter from him, and they said I didn't have the conditions to apply for a scooter.
Although the car was not bought here
But the reply from this 4S shop
Mr. Ai did not understand
Ai Guangbing: Because this car is the quality problem of the manufacturer, during this time my car is to borrow a car to rent a car, which has caused me the impact of funds, and the money I paid myself should be the manufacturer to bear this problem; the glass that the manufacturer replaced for me, its date is not the same, the date of the windshield before and after is not the same, when I sell it for the second time, the price will have an impact, and the manufacturer should bear this problem.
Mr. Ai said
Aim at this question
He communicated with the 4S shop by phone
But the other side's attitude is very tough
Ai Guangbing: Car glass manufacturers try to change you well, but according to what compensation, car rental car he does not care, this problem is not caused by me personally, is the manufacturer's quality problem, why should I bear it myself?
Is Mr. Ai's request reasonable? The reporter came with him to zunyi hangchen geely 4S store. Manager Wang, the person in charge of after-sales in the store, said that in response to the problems encountered by Mr. Ai's car, the Consumer Association had mediated before, but Mr. Ai did not recognize the results of the mediation.
Zunyi Hangchen Geely 4S after-sales person in charge Of Manager Wang: On the issue of repair compensation First, whether it is any brand party, or any manufacturer, the country is good, it must have the standard of the three-guarantee law. You want to provide a scooter, he has relevant regulations, the premise is to meet the conditions, so until the end of his maintenance, the process is more than how many days, allowed to provide scooters, is now his maintenance is within the specified time, we can not provide, this time is five days, the national standard is five days, our manufacturer's standard is the same.
Manager Wang told reporters that according to the provisions of the "Three Guarantees Law": during the repair period of household automobile products, if the repair time of each time due to product quality problems exceeds 5 days, consumers should be provided with spare cars or reasonable compensation for transportation costs. Because Mr. Ai's car repair time did not exceed 5 days, they refused Mr. Ai's request.
And for the definition of 5 days
Manager Wang gave An explanation to Mr. Ai
Zunyi Hangchen Geely 4S after-sales person in charge Manager Wang: The day of the station on the evening of January 4 can not be counted, from January 5 to calculate, we can provide call recordings, just within five days, he is a bit incomprehensible.
For the determination of the time of repair, the two sides still have their own opinions, until before the program was broadcast, the reporter contacted Mr. Ai to learn that this issue is still under debate, and the 4S shop side said that they also support Mr. Ai to protect his rights and interests through judicial means.
What do you think about that?
Reporter: Lai Yun Correspondent: Liu Yu Cai Xingjie Editor: Wang Yiwen
Editor-in-charge: Tang Yun Editor: Dai Yi Trial: Shi Changhan
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