In the face of the epidemic, it is necessary for the public to have a stable and positive mood. At present, the Suzhou Psychological Assistance Hotline, the Suzhou Psychological Assistance Hotline for the Healthy Growth of Minors, and the Anti-epidemic Psychological Assistance Hotline of Soochow University have been opened to provide services for local citizens.
On February 20, Soochow University officially opened the anti-epidemic psychological assistance hotline 0512-67168525, 0512-67160093. More than 100 psychological counseling experts wait by the telephone from 8:00 to 24:00 every day to answer consultations from citizens and friends.
Tao Xinhua, supervisor of the Psychology Center of Soochow University, said: "Because the Psychology Center of Soochow University originally had the function of coordinating the mental health work of more than 30 universities in suxichang area. The teachers were all positively responsive, and we recruited more than 100 volunteers at once. The teachers we have chosen are also relatively experienced, especially when Wuhan is fighting the epidemic, many of the teachers on duty have participated in the assistance. ”
Tao Xinhua introduced that the two hotlines use cloud call technology to work synchronously at the same time, and 10 experts wait online every day to answer. Fixing specialists at fixed periods of the week to achieve professionalism and continuity in psychological counseling. On the first day of the hotline, the counselors received calls from quarantined citizens and students at Soviet universities. Most of the types of counseling problems are related to the inadaptability of living in isolation, the interaction between home online classes and family members, and the pressure of scientific research, which are normal psychological stress responses under the changes of the epidemic. Assessed by counsellors as not being a crisis, they also underwent routine supportive psychological interventions.
Tao Xinhua said: "When encountering these problems, we can emotionally help him calm his emotions and help him sort out the problems. It can also help him broaden his horizons, broaden his thinking, and help him think of using the existing various conditions to solve the problems at hand. ”
Experts remind that when encountering psychological problems, in addition to consulting experts at any time, you can also confide in friends around you to relieve emotions. At the same time, it is necessary to receive more positive information and properly carry out indoor physical exercise, which will help to adjust the mood.
(Reporting by Zheng Wei, Guo Kaifeng, and Zheng Lili)
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