What do you do when you feel depressed? What to do when you are anxious and can't calm down? What to do when you have a mental health problem and you are at a loss? In Huizhou, more and more people choose to call the "2661120" to pour out their troubles to professionals and ask for help. As a provincial-level pilot city for the construction of the social psychological service system, Huizhou City has opened a psychological assistance public welfare hotline, which has been operated since April 2020, and the hotline set up in the Second People's Hospital of Huizhou City has answered more than 3,600 psychological help calls and handled more than 80 high-risk calls.
The survey shows that the mental health problems of Huizhou people cannot be ignored
According to the latest "White Paper on the Mental Health of Urban Residents in China" released in 2018, 73.6% of the people in the country are currently in a state of psychological sub-health, 16.1% of people have different degrees of psychological problems, and only 10.3% of people with mental health.
In Huizhou, mental health issues cannot be ignored either. It is understood that in 2021, the outpatient diagnosis and treatment volume of the Sleep Psychology Department of the Second People's Hospital of Huizhou City increased by 60% month-on-month, and the patients who came to the hospital for diagnosis and treatment were more prominent in problems such as sleep disorders, depression, anxiety, fear, obsessive-compulsive symptoms and interpersonal sensitivity; and the average daily helpline of the 24-hour psychological assistance hotline in Huizhou City increased by 3 times compared with last year, and mental health problems have become one of the important reasons affecting the physical and mental health of Huizhou people.
In 2020, the new crown pneumonia epidemic struck, which deepened the psychological anxiety of all sectors of society. In order to meet the different psychological service needs of the majority of families, provide diversified psychological services for the majority of families, and help family members channel the bad emotions caused by the epidemic, it is imperative that a psychological hotline that can provide counseling services is imminent.
Relying on the professional strength of the Second People's Hospital of Huizhou, Huizhou has established a city-wide public welfare psychological assistance hotline
"Hello, this is the Huizhou Psychological Assistance Hotline, how can I help you?" This is the kind opening statement of the Huizhou Psychological Assistance Public Welfare Hotline Counseling Professional, the other end of the phone is connected to a citizen who asked for help, and after half an hour of patient listening and guidance by the professional hotline operator, the citizen hung up the phone satisfactorily.
According to Liu Jing, head of the social work department of the Second People's Hospital of Huizhou City, with the strong support of the municipal government and higher-level departments, the Huizhou Municipal Government, relying on the professional strength of the Second People's Hospital of Huizhou City, has upgraded the 24-hour psychological assistance public welfare hotline of Huizhou City from the original consultation telephone to 0752-2661120, which is staffed by clinical psychology departments, psychiatric medical personnel and volunteers engaged in social psychological services and social work services for 24 hours, and currently has 6 full-time staff. Provide all-weather online public welfare psychological counseling, psychological crisis intervention and diagnosis and treatment consultation services for the people of the city. Since April 2020, more than 3,600 calls have been received. Most of the calls came from Huizhou City, mostly women. Among them, the proportion of mental health problems in telephone counseling is the highest (including: marriage and love problems, adolescent problems, family conflicts, interpersonal relationship problems, etc.), followed by diagnosis and treatment consultation, and some are consulting mental and psychological disorders.
A phone call to relieve the crisis and help the young girl "regain her life"
"Hope to bring a glimmer of light and hope to the caller facing the difficult situation, if you feel bad emotions, can not be alleviated, you can call our professionals to chat, we hope that through our professional, patient and careful service, to help callers to solve psychological confusion." Zou Li, head of the psychological assistance hotline of the Second People's Hospital of the city, said.
Zou Li said that she remembers that one night in September, the hotline operator received a call from a young girl of good age, "At that time, she was standing by the river and dialing the 24-hour hotline, and she cried while saying to the operator that she could not see the hope of life, the pressure of schooling, the parents' incomprehension, looking at the flowing water by the river, there was the idea of taking a life." While communicating with her, the operator quickly activated the high-risk call intervention process, used a professional scale, assessed the degree of danger, and patiently channeled her, so that she could express and vent her emotions, and also felt support and encouragement, which immediately alleviated her helpless feelings of helplessness. The operator also asked other colleagues to help contact the girl's family and the police, and finally through contact with the family, and the police 110 linkage, the police and the girl's family arrived, the woman was rescued in time, and finally successfully persuaded to leave. The next day, the caller's family called a hotline to thank the operator for his professional guidance, saving her daughter's precious life. Sometimes the Psychological Assistance Line is like a "lifeline" where we can work with the caller to explore positive, constructive ways of thinking that can be used to change the perception of the problem and reduce the stress and anxiety levels of the caller.
If you have bad emotions and psychological pressure that cannot be relieved, you can call the Huizhou 24-hour psychological assistance hotline 0752-2661120. "We will abide by national laws and professional ethics, strictly protect the personal privacy of callers, and provide you with professional psychological counseling services free of charge with professional, patient and careful services, and be the guardian of your mental health."
Text: Li Peng, Liu Jing, Zou Li, Zheng Wanpei
Plate making: Yang Cunhai, He Xin, Liu Yanlan, Yan Wenjing
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