Text/Shore Qing
On December 7, 2021, Toyota publicly stated that it would use wear and tear or defective parts from suppliers without affecting the performance and safety of the vehicle. The reason for this move is to alleviate the problem of chip shortages and rising material costs, so as to achieve the expected production.
However, just three days later, Toyota issued a large number of recall notices because of quality problems in the internal components of the engine exhaust gas recirculation valve (EGR valve), which may cause it to be corroded by the higher concentration of chlorine in the fuel, resulting in poor valve body movement. As a result of poor engine operation and the problem that vehicles will stall at low speeds in extreme cases, 770,758 vehicles were recalled. Lexus and Toyota brands are in the same recall, recalling 127,496 vehicles in December.
Manufacturers in order to cope with pressure and save costs is certainly forgivable, but do not consider improving technology to reduce costs but choose to shoddy, the product quality is ignored, is definitely the biggest joke in the era of science and technology.
Lexus, which has always been known as the "spirit of ingenuity", has suffered hard this time in "losing big because of small losses". I have to say that in recent years, Lexus has even said that there have been a lot of quality problems in Japanese cars, and the reliable image of the past has disappeared, but it has begun the road back to the factory with a double recall.
It is not difficult for us to find from the car quality network that the current score of Lexus ES has been as low as 1.0 points (out of five points), the number of complaints about 2020 models has reached 142, and the number of complaints about 2018 models is 136, of which the most prominent problem is the engine, followed by body accessories and electrical appliances.
In the specific complaint content, there is no shortage of engine oil leakage, engine driving process turnout, driving deviation, chassis abnormal sound, center console and door abnormal sound, steering wheel leather surface falling off and foaming, rear bumper cracking air conditioning outlet fracture and other issues.
Some models are 10, 13 old models, some aging failures are expected, but the steering wheel of the new car in 2020 has begun to peel, or the engine shutdown and other issues have begun to appear after driving 8,000 kilometers, which really needs attention.
Especially the engine and other issues, if only the appearance of the interior wear, but also barely used, maintenance costs are not expensive, but as the most important heart of the car, once the engine failure, will affect the normal operation of the entire car, light can not be used to spend a lot of money to repair, heavy will cause traffic accidents, endangering the safety of users and passengers.
To be honest, not only Lexus, in recent years Toyota cars are experiencing various problems, parts leading to engine failure, in the Camry, Asian Dragon, and Lexus more than a dozen models have appeared, and brake system failure is also an old problem, the previous Camry is so, and now Lexus is repeating itself.
In the situation of declining reputation and credibility, Lexus still wants to continue to impress consumers with a "spirit of ingenuity", which can only be said to be nonsense.
In addition, the current automobile industry is experiencing great turbulence, the era of electrification has sprung up a large number of new car-making forces and new brands, based on the lack of materials in the island country and national strategy and other reasons, Japanese cars in the field of electric has been in the process of "belated".
Lexus's first electric vehicle can be said to be a joke, and at present, Lexus still has not come up with electrification products, the quality of fuel vehicle reputation continues to decline, the layout of new energy products is not competitive enough, Lexus wants to return to the front end of the market, or do a good job of quality before talking about it.