Today we will talk about the operational risks of the confinement center.
In the process of operating the confinement center, everyone has such an experience, hard work for a year, if there are some business accidents, they will return to the pre-liberation period.
The business risks of the Confinement Center are divided into the following aspects:
One. Care risks
Because the customers we care for, postpartum mothers and babies are special groups, mothers in the confinement center during the stay, whether in the physiological or psychological more or less special; the baby is also more special, can not express themselves, so it causes nursing risks.
Two. Hardware risk
For example, jewelry falls down and hits customers.
Three. Food safety
For example, the customer is a little uncomfortable eating, diarrhea, etc.
So how to shield these operational risks of the confinement center? It can be divided into two parts:
The first part:
Before the customer checks in, set up a firewall in advance, through the check-in agreement, we must reflect in it what responsibility is ours, what responsibility is not ours, and to protect our operators to a greater extent.
The second part:
After the customer lives in, each department must have a standardized process, the specification is in place, and what kind of standards we want to serve the customer well, so that the operational risk of the confinement center can be greatly reduced.