In March 2020, when the epidemic subsided a little, I was charging in the underground garage of a shopping mall, and a nearly 50-year-old brother knocked on my car window and asked me how I could charge his car. Yes, this big brother is the owner of WM EX5, but also the electric car white, I opened the charging port after groping for a while to help big brother charge.
The friendship between electric car owners always begins when the charging pile is sufficient, and soon we began to talk I shared my experience of driving an electric car for two years, Big Brother began to share his car purchase experience, and I vaguely remember that this big brother's eyes were full of love for Weima when he introduced his car.
Big Brother said, "This car was set in November 2019, and the sales introduction of Weima said that the subsidy is about to regress, and it will be much more expensive to buy next year, and now the discount is large." So Big Brother didn't hesitate to place an order, and only mentioned the car in March 2020 due to the epidemic. Now that two years have passed, I want to ask Big Brother's car to lock the electricity?
WM Motors was still full of scenery two years ago, with several halos on its head, such as the first echelon of new car-making forces and the new sales volume every month. However, the good times are not long, and articles such as "suspected spontaneous combustion of WM vehicles" will continue to be published online in 2021, and there will be spontaneous combustion incidents on the Internet every once in a while.
But WM spontaneous combustion is by no means the beginning of 2021, from September to October 2020, there were four spontaneous combustion accidents in just one month, because there were two spontaneous combustion vehicles in my hometown of Nanping City, Fujian Province, so I was impressed. After that, "WM filed a recall plan with the State Administration for Market Regulation. Decided to recall a total of 1,282 Wilmast electric vehicles produced from June 8, 2020 to September 23, 2020, equipped with a power battery with a battery model ZNP3914895A-75A, effective October 28, 2020. ”
It is precisely because of the continuous spontaneous combustion of fires, Weima embarked on the road of "locking electricity"! Locking power refers to the locking of SOC (battery charge state), which can limit the charge discharge of the battery and change the battery capacity and charge and discharge speed. The purpose of WM is to lock the electricity to prevent spontaneous combustion caused by the thermal runaway of the battery caused by overcharge and over-discharge.
At the end of July 2021, some netizens broke the news that the first batch of cars in 2018 was reported by WM, and WM secretly reduced the voltage by 10% through the OTA (remote upgrade technology) update of the BMS (battery management system), and the whole process did not inform the customer of any information at all! You say angry people don't you?
From December 23, 2021 to January 15, 2022, WM launched the "New Year User Premium Activity" activity, which includes a comprehensive inspection of vehicles and a gift of 200 yuan JD card. According to the car friends dictated that many car friends at that time were for the 200 yuan Jingdong card to do the vehicle inspection, did not expect that Weima actually locked the electric lock, resulting in a shrinking endurance. Subsequently, 173 car owners sent lawyer letters to WM Motors, and the following are excerpts of the demands of the owners of Wei ma and horse cars in the law firm.
1. You acknowledge the existence of the above -mentioned "power locking" operation and apologize to the client, promise not to change the parameters and indicators of the car in the background through deception and concealment, and make it clear that the subsequent changes need to be carried out in a language acceptable to the user, clearly informed and carried out with the user's permission.
2. Carry out one-by-one docking for entrusted users, require the provision of automotive products that match the publicity endurance, clarify compensation, compensation, and service solutions, and be selected by the client. Including but not limited to the following categories: First, refund the original ABC upgrade package user related fees and replace the new battery with large capacity free of charge, such as replacing the new battery with 520 km or higher mileage for the 400 km model. The second is to compensate the client who does not want to replace the battery or the model has the highest endurance of the existing one with reference to the refund package fee of the original C upgrade package user. The third is to provide services such as 30% discount repurchase or upgrading the latest model at the original price calculation. For all the above compensation scheme users, maintain their original customer rights and interests, such as the first batch of lifetime vehicle warranty (including replaced new batteries), etc.
3. Do not accept all kinds of non-substantial help solutions such as low compensation and point redemption.
4. Provide equal solutions and options for the commissioned 173 users.
Then there was feedback from car friends that WM "made up for the dead" process after receiving the lawyer's letter, and did not sleep in the middle of the night to secretly OTA and modify the terms! I really want to say to the engineer behind WM Motors, "You have worked hard", please see the picture below for details.
Will a calm analysis of the user's demands be met?
Will the battery pack be replaced by the user, or will the vehicle be replaced and repurchased?
I believe that WM locking electricity is indeed a helpless move, the rights and interests of users who lock electricity are harmed, and vehicles that do not lock electricity may have spontaneous combustion. In addition to locking the electricity, there is also a solution to replace the battery pack, but WM, a new car company, does not have any background, the financing scale in 2021 is less than 400 million US dollars, according to the performance of the whole year last year, the funds are still a bit tight, if it is to replace the battery pack for users, it is undoubtedly a huge expenditure! I don't think WM can afford it. Batteries can't afford to be replaced, so how can you replace the vehicle?
Admitted to the existence of a "power lock" operation and apologized to the owner
Referring to other domestic car companies that lock the electricity, coupled with the recent "riot operation" of WM Motors, the appeal of the owner of the car is estimated to be difficult to be satisfied! As for the other two demands, I will not analyze them.
Write at the end
Share a user's self-deprecation that "the cost of fooling me is only 200 yuan!" "Finally, I hope that WM Automobile can come up with a solution as soon as possible, don't pretend to sleep and take seriously the owner who has supported you, the owner can't pay for the car company because of the product quality, which is unreasonable." At the same time, the regulatory authorities are called on to introduce policies as soon as possible to supervise some problems existing in new energy vehicles.