Thumbs up to Qinghang Brother! Carrying more than 100,000 cash all the way, he finally returned the backpack to its original owner

Text/Peninsula all-media reporter  Jiang Kai  Intern  Ren Riyue  Photo/Correspondent  Ma Teng

"Thank you so much, boy, how can I live if I lose this money?" Thank you! Thank you! "Ms. Fang, who took Qingdao Airlines flight QW9858 on February 7, had red eyes and trembled as she shook Gao Guofeng's hand and thanked her. It's my job to serve you, don't get excited, wipe your tears. Gao Guofeng calmed the excitement of the passengers while refusing the rewards of the passengers.

Clearance inspections found that passengers had left their backpacks behind

February 8, 2022 at around 1:00 a.m. After the passengers of QW9858 flight disembarked, the cabin crew and safety officers began to jointly carry out the clearance inspection work. At this time, the rear cabin flight attendant found a black backpack on the back seat of the cabin, and the flight attendant immediately reported it to the safety officer. In the presence of multiple flight attendants, the security officer opened the backpack and saw that the bag was filled with cash of various denominations, and the preliminary judgment was more than 100,000.

This must have been left behind by the passengers, and the purser immediately picked up the backpack and left the cabin and handed it to Gao Guofeng, the ground service department of Qingdao Airlines, who was guaranteeing the flight. "This is the backpack we found on the seat of the plane, there are more than 100,000 cash in it, the owner must die, you go to see if you can find the owner." The purser said anxiously to Gao Guofeng. Taking the backpack, out of professional acumen, Gao Guofeng looked at the time and determined that the owner had not gone far, and he quickly carried the backpack to chase the passengers.

Lost and regained, the lost Lord bowed and thanked

Gao Guofeng trotted all the way to catch up with the passenger line in front, and he asked the passengers one by one whether there were any missing items, but the passengers said that there were no items missing. Until running to the baggage reclaim area, Gao Guofeng saw a passenger in front of him in the distance with tears anxiously circling in the same place, "It should be hers." Gao Guofeng thought in his heart.

He hurried up and asked the lady, "Hello lady, did you lose something?" ”

"Yes, my backpack is missing. Maybe I forgot about the cabin, and now I can't go back to find it. As soon as the lady heard Gao Guofeng's question, she immediately answered excitedly.

"Don't worry, what do you call it?" What does your backpack look like?. Gao Guofeng asked while comforting.

"My surname is Fang, and my bag is a black backpack with a black logo in black on a white background on the front." The lady said slowly and calmly.

"What's in there?" Gao Guofeng asked again.

"The cash in it is what I want to bring to my relatives, and there are all kinds of denominations." Ms. Fang said.

Through the meticulous and rigorous comparison between Ms. Fang's description and the characteristics of the lost property, Gao Guofeng determined that this Ms. Fang was the owner of the bag. He handed the bag to Madam Fang and said, "You see if this is the one, open it and check it carefully to see if there is anything missing." Ms. Fang took the lost backpack from Gao Guofeng's hand, and the tears flowed in an instant.

Ms. Fang introduced that she came from Sichuan to visit relatives in Qingdao, and the more than 100,000 cash in the bag was brought to her relatives. "If I lose my bag, I don't know what to do." Ms. Fang held Gao Guofeng's hand tightly and shed tears several times. Suddenly, Ms. Fang pulled open her backpack, grabbed a handful of cash from it, and stuffed it into Gao Guofeng's hand. "You take this money!" Ms. Fang cried.

"That's what I should do, you put away the money." Gao Guofeng immediately declined Ms. Fang's kindness. When Ms. Fang saw that Gao Guofeng refused to accept the reward, she slowly put the money back into her bag, took a step back, and solemnly bowed to Gao Guofeng.

"No, that's what I should have done." Gao Guofeng said while helping Ms. Fang. Ms. Fang's move made Gao Guofeng, a young man in Qingdao, embarrassed.

As the "new business card" of Qingdao City, Qingdao Airlines has been working hard

The reporter then contacted Qingdao Airlines, and a staff member surnamed Yu introduced to the reporter that similar to the things left by passengers in the cabin have been experienced many times. But this is the first time such a valuable situation. After the backpack was found, in line with the mentality of being responsible for the passengers, the on-site staff quickly linked up to find the passengers at the first time to ensure the safety of the passengers' property.

Gao Guofeng showed noble professionalism in his ordinary work and showed the beautiful soul of "Qinghang people". At the same time, it is also a vivid embodiment of the efficient collaboration and organic linkage of various departments of Qingdao Airlines operation and service system. Mr. Yu said: "In the whole process, the staff of the cabin department, the ground service department and the air protection management department handled it quickly and properly, ensuring the safety of the passengers' property, and interpreting the responsibility of 'sincere service' with practical actions." ”

Mr. Yu also introduced that as the 'new business card' of Qingdao, Qingdao Airlines has been using its own efforts to add luster to the city of Qingdao over the years. ”

On November 22, 2016, Qingdao Airlines flight QW9851 from Qingdao to Lanzhou had finished checking in 15 minutes, and passenger Ms. Luo hurried to the check-in counter to check in, and after learning that she could not check in, she was anxious to change the high-speed rail ticket and other modes of transportation, and accidentally left her handbag at the check-in counter. After Guan Yani, the check-in officer of Qingdao Airlines Airport, found out, she did not wait for the owner to be lost in the same place and notified the police. After seeing Guan Yani at the police station, ms. Luo excitedly hugged her and grabbed a handful of money to thank Guan Yani. After being politely rejected, Ms. Luo immediately registered as a member of Qingdao Airlines because of her "Qingdao Airlines people" kindness, paid attention to Qingdao Airlines' WeChat, Weibo, etc., and became a "fan" of Qingdao Airlines.

At 13:15 on June 2, 2021, 15 minutes after Qingdao Airlines flight QW6071 took off from Lanzhou, some elderly people felt uncomfortable, and the purser immediately transferred it to row 3, arranged for the flight attendant to continue to observe the situation of the elderly, and reported the captain to broadcast a radio to seek medical treatment. After asking that there was no doctor in the cabin, at about 13:30, the passenger's condition deteriorated, it was difficult to speak, the body was weak, and the elderly except for the quick-acting heart-saving pills, all drugs had been checked in. After learning about the situation of the elderly, in the spirit of reverence for life, the captain decided to return to Lanzhou. Qingdao Aviation Operation Control Center received the aircraft return information, through the satellite phone to contact the crew, learned that there are passengers with sudden illness on the plane, immediately contactEd Lanzhou Airport, coordinate and arrange the nearest aircraft seat, prepare ambulances and other resources in advance, and win valuable time for the treatment of passengers. At 14:07, flight QW6071 returned, the airport emergency personnel boarded the plane to examine the passengers, and the flight attendants cooperated with the medical staff to carry the passengers off the plane and sent them to the hospital for medical treatment. At 15:34, according to the feedback of the ground service personnel, the elderly had good vital signs and had been hospitalized for observation. Flight QW6071 also took off at 16:00 on the same day for follow-up missions.

Qingdao Airlines has always been adhering to the service concept of "out of heart, naturally moved", whether on the ground or in the air, is committed to creating a safe, comfortable and convenient air journey for passengers, thinking of what passengers think, anxious about passengers' anxieties, and practicing its commitment to passengers with sincere service. Mr. Yu said.