Employees of the State Grid Power Supply Company explain the charging service guide for new energy vehicle owners.
Rednet Moment reporter Li Huifang reported
The reporter learned from the Hunan Provincial Electric Power Company on February 9 that during the Spring Festival holiday from January 25 to February 6, the charging capacity of new energy vehicles and charging vehicles in the State Grid Hunan Electric Power Jurisdiction reached a new high.
The province's national grid charging capacity was 7.8099 million kWh, an increase of 130.33% year-on-year, and the cumulative charging was 289,900 times. Among them, the charging capacity of high-speed charging stations was 427,700 kWh, an increase of 81.11% year-on-year.
During the Spring Festival guarantee, the province's highway charging service guarantee work is strong and orderly, highly affirmed by new energy vehicle owners and media from all walks of life, fully recognized the intimate service, and realized the "double zero" (zero fault, zero public opinion) of high-speed charging piles.
During the Spring Festival holiday, State Grid Hunan Electric Power formulated a number of publicity and drainage reminder measures in advance, such as "2022 Spring Festival Hunan High-speed Charging Strategy", "Lovingly Guarding, Warm and Green Travel back to 'Xiang' Road", "2022 Spring Festival Return to Xiangjing-Hong Kong-Macao Expressway Chenzhou Diversion Charging Guide", and carried out "Three Warm Heart Services" at the scene.
A tent, convenient service point tents throughout the service areas to protect charging owners from the wind and rain, while providing hot water, ginger tea, instant noodles, daily medicines, epidemic prevention materials and so on for the owners free of charge.
A brand number, for each owner to be charged to provide a service number plate registered with communication information between the two sides, charging sequence, to optimize the on-site charging guidance service.
A group of contacts, in the service area, interchange exit and guidance destination station to set up full-time staff and information exchange, for each diversion to other charging station vehicles, the implementation of point-to-point effective diversion, to provide exclusive services.
Hunan is located at the junction of the State Grid and the South Grid, and the high-speed traffic pressure is relatively large. In order to ensure that the north into Xiangxiang and xiangxiang to provide the most intimate service, to ensure that the owners of new energy vehicles are intimate, warm and unimpeded. At each high-speed service site, the duty team cooperated to give full play to the peak drainage effect of 20 charging piles in the Zhaoshan service area, the emergency charging warehouse in the Leiyang service area, and the emergency rescue vehicle in the Suxian service area, and the average daily peak service vehicle reached 300 times. From January 26 to February 6, the mobile emergency charging cabin has charged 1631 vehicles, with an average of 140 service vehicles per day and a maximum service vehicle of 215 times in a single day, providing effective protection for "green travel" and "worry-free travel" for new energy vehicle customers.