Many people are willing to buy a new car when buying a car, because everyone feels that the new car has been tested before leaving the factory, and can only leave the factory after it is qualified, and the quality is more secure. But cars are mass-produced, and occasionally there will be "fish that slip through the net", and if you are unfortunate enough to encounter such a car, it will be very disturbing.
Mr. Chen of Foshan, Guangdong Province, encountered this kind of trouble, he spent 200,000 yuan to buy a Mazda car, the result was only 3 months of vehicle failure, he hoped that the merchant could change a car for himself or return the car, but the merchant refused on the grounds that it did not meet the "three guarantees method", Mr. Chen felt very aggrieved.
Mr. Chen bought a Mazda CX5 at a local 4S store in October last year, and it was a very happy thing to pick up a new car, but Mr. Chen did not taste the joy of buying a new car at all, and began to worry about this car.
Mr. Chen said that just over a month after the new car was driven, he found that the body of the vehicle would shake strongly after driving at a high speed for a certain distance, and after the engine failure light was turned on, the throttle was like it was invalid, no matter how he stepped on the accelerator, the vehicle could not accelerate. The sudden stall of the vehicle on the highway is very dangerous, and after the first encounter with this situation, Mr. Chen immediately sent the car to the 4S shop for repair.
I thought there would be no problem after the repair, who knew that after a few days of driving, the same problem occurred again in the vehicle. The car was bought for more than three months and had 4 failures, Mr. Chen felt exhausted, he thought that the quality of the car may be a problem, so he put forward a request to the merchant to return or change the car, but the merchant directly refused his request.
The merchant said that the reason why Mr. Chen's car failed was because the gasoline was not burned enough due to impurities in the fuel, and carbon deposits were generated in one of the cylinders of the engine, resulting in the cylinder being unable to work. Just take the engine apart and clean it up, and it will return to normal. But Mr. Chen did not agree with their solution, so he dragged on.
As for the solution proposed by the merchant, Mr. Chen said that he could not agree. He felt that if his car drove 30,000 kilometers or 60,000 kilometers, saying that the engine produced carbon deposits, he was completely acceptable. However, the car has only traveled less than 5,000 kilometers in total, and the other party told himself that the engine had generated carbon deposits, and he had to dismantle the engine for maintenance, which was unacceptable to anyone.
He believes that this is not just a problem of carbon deposits, but the quality of the car itself is a problem, so he asks the merchant to change a car for himself, or return the car. What he bought for 200,000 yuan was a car, not a big toy.
However, the merchant said that according to the provisions of the national "Three Guarantees Law", the current failure of Mr. Chen's car has not yet reached the standard of returning or replacing the car, and can only be repaired. However, Mr. Chen was unwilling to dismantle and repair it, so they could only continue to consult with Mr. Chen.
The new car I just bought, only three months after driving, will have to dismantle the engine, which is really difficult to accept. As we all know, after the car has dismantled the engine, the retention rate will be greatly affected, and the depreciation rate of the second-hand car sold in the future will be higher than that of other cars that have not been dismantled, and It is normal for Mr. Chen not to be willing to dismantle the car for maintenance.
And from the frequency of this car failure, three months of engine failures 4 times, it is difficult not to suspect that there is a problem with the quality of this car, if the engine has no problems, how can there be frequent "stall" situations?
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