With the change and diversification of people's needs, more and more people are choosing leisure self-driving tours, and more and more dusty off-road vehicles have appeared in the desert. On a harsh winter day, after receiving the signal of "distress", the two staff members of Tuhu's car rushed to a desert 100 kilometers away from Jiuquan to start work.
It turned out that the "distress" signal came from a Mr. Huang who was driving in the desert, although he had made various strategies and preparations before departure, and the performance of the vehicle was checked again and again, but he could not imagine that his off-road vehicle had not yet experienced the full range of the desert galloping trip. The vehicle puncture caught Mr. Huang off guard and urgently contacted the Tuhu car staff in Jiuquan City.
Considering the long distance, the special desert environment, and the harsh climate, gao Fei, the manager of Tuhu Car Workshop, immediately arranged other work and took another maintenance technician to the desert for repairs. Desert Maintenance is not the first time for the Goofy team, they have been able to provide very professional and high-quality services when facing customer needs.
According to the manager of Tuhu Car Workshop, when they receive a distress request from the desert, the first thing to do is to appease the customer's anxiety, followed by understanding the specific situation of the vehicle failure, eliminating the possibility of partial failure, and preliminarily diagnosing the main reasons for the failure and maintenance needs. Through communication with Mr. Huang, they finally made the judgment that the improper operation of the tire pressure adjustment led to the failure.
The cause of the failure and the treatment plan were basically determined, and the high-flying and maintenance technicians quickly took the "equipment" and rushed to the desert not far from more than 100 kilometers. Seeing the arrival of the Tuhu car staff, Mr. Huang seemed to see a savior, and a warm current surged in his heart. After on-site testing and diagnosis, there were originally two problematic tires, although it is common for maintenance technicians to change tires, but in the desert tire replacement is really the first time.
The desert site is special, the ground is not stable, and the wind and sand are large, which brings great challenges to the tire replacement, but The Tuhu car technicians still completed the maintenance of the vehicle with professional and efficient services, for which the owner Mr. Huang expressed great satisfaction and gratitude. Goofy and his team have won the affirmation and trust of customers with professional and high-quality service.
【Source: International Online】