In recent years, with the continuous rise in car ownership, the automotive aftermarket industry has gradually moved towards high-quality, high-level and large-scale development, from cultivating skilled professional technicians, establishing standardized processes, to online and offline integration, providing users with standardized services, many excellent car maintenance brands have moved from focusing on technology itself to focusing on customer experience, and winning customer recognition with warmer and more humane services.
Uniform red decoration style, spacious stores, well-laid out functional areas... This is the most vivid impression of people's Tuhu car, and it also makes everyone quickly remember the brand of Tuhu car. At present, it is found that in addition to the conventional car maintenance functional area, Tuhu Car Breeding Fujian Workshop has also added special decoration designs such as "rest area", "game area" and "amusement area" to create a comfortable car maintenance environment for car owners and make customers feel at home.
Tuhu Car Workshop (Fuzhou Minjiang Century Jinyuan Store)
Tuhu Car Factory Store (Xiamen Tian'an Road Store)
Tuhu Car Workshop Store (Putian Huangshi Craft City Store)
The user's thinking is hard work
Create a workshop shop with temperature and humanity
For automobile maintenance institutions, on the one hand, it is necessary to focus on the overall layout of the functional area, the placement of machinery and equipment, the safe working space, the operating environment and procedures, etc., and the goal is to improve efficiency; on the other hand, it is also necessary to consider the design of the customer reception area, the goal is to provide a comfortable car environment, and improve the customer's car maintenance experience as a whole.
Car maintenance has a certain workflow, car owners sometimes inevitably need to wait for a long time, setting up a rest area can create a more comfortable rest and waiting environment for them. Tuhu Car breeding car fully takes this into account, and almost all of the Tuhu car breeding car Fujian workshop stores have customer rest areas, which is convenient for customers to use when waiting for car repairs or when consulting with staff.
At the same time, the lounge area will also be paired with tea, snacks, light food, etc., which can be used for customers to take a temporary nap, and it is also a good choice for customers to chat while tasting refreshments.
Considering that the game can bring customers an immersive experience and turn boring passive waiting into fun interactive participation, Tuhu Yangche has also opened a "game area" in some Fujian factory stores to provide customers with desktop video game consoles and classic game options. Many car owners will play a few times every time they come to maintain the car, and the original boring waiting moment becomes a journey of remembrance.
In addition, many Fujian Tuhu factory stores are also equipped with a "children's play area", which contains a number of children's entertainment facilities to facilitate children's play, and create a "parent-child space" for parents and car owners, bringing customers a warm feeling.
To stand out in the highly competitive automotive aftermarket, it is obviously not enough to provide customers with professional services, and quality services are reflected in all aspects. When designing the decoration of the workshop store, most of the Fujian factory stores do not stick to the practical value of the store, but work the user's thinking, leaving enough leisure space and experience space for customers, the decoration style and details are full of human touch, and through the control of the decoration details, the Tuhu factory store with temperature and humanization is created.
Tuhu Car Workshop Store (Quanzhou Anxi Hebin West Road Store)
Tuhu Car Workshop Store (Zhangzhou Longhai Stone Yard Store)
Tuhu Car Workshop (Sanming Jiangbin Road Dong'an Store)
It was liked by many car owners
"Tuhu Car Workshop shop is a caring station for me"
"While superb repair technology is important, it's even more important to focus on the customer experience and make customers feel at home. I hope to deeply perceive and understand customer needs, and implement them into the details of service, impress customers, and build long-term trust with customers. The relevant person in charge of the Tuhu Car Breeding Car Fujian Workshop Store said.
In fact, Tuhu's professional ability and customer-oriented service spirit have also been recognized by many car owners.
For car owners, Tuhu Car Workshop is not only synonymous with professional car maintenance, but also a "intimate station" that can facilitate self-help. "Modern people have a fast pace of work and life, and even a little waiting time for car maintenance wants to squeeze out to arrange a full amount, and now it can basically be achieved in Tuhu car breeding." There are all places dedicated to car washes, repairs, meetings, meals, rest, and games, and I can do my own things in a comfortable environment, which is another dimension of cost-effective performance for me. The owner of the car, Mr. Li, said.
"Compared with other auto repair shops, the experience of raising a car at Tuhu is really different. When you are tired, you can lie on the sofa and play games like you are at home, you can comfortably drink coffee while working when you handle work, and you can chat with the staff face-to-face and consult with them about car maintenance knowledge. From the store manager to the technician and customer service, the attitude is very good, and the answer is also very patient. In the words of the owner, Ms. Yang, Tuhu has excellent maintenance technology, employees are serious and responsible, the environment is warm and warm, and there is no reason not to trust Tuhu.
At present, Tuhu Has implemented the decoration style of "temperature" and "humanization" in nearly 100 factory stores in Fujian as a whole, creating a habitat for emotional exchange for the majority of car owners, and winning trust and reputation with high-quality customer experience. At the same time, Tuhu Car will continue to provide customers with standardized and professional services as always, and make customers satisfied in every service process and every service link.
This article is a promotional article