Recently
As car ownership continues to climb
About car maintenance
It is more and more concerned by car owners
The automotive aftermarket industry is also gradually moving towards high-quality, high-level, large-scale development, from cultivating skilled professional technicians, establishing standardized processes, to online and offline integration, to provide users with standardized services, many excellent car maintenance brands have moved from focusing on technology itself to focusing on customer experience, and winning customer recognition with warmer and more humanized services.
Uniform red decoration style,
Spacious stores, well-defined functional areas...
This is the most vivid impression of People's Tuhu Car
It also makes everyone quickly remember
The brand of Tuhu Car
Tuhu Car Workshop (Fuzhou Minjiang Century Jinyuan Store)
Currently found
Tuhu car breeding car Fujian workshop store
In addition to the regular car maintenance functional area
It has also been added in a different way
"Rest area", "game area", "play area" and other characteristic decoration design
Create a comfortable car environment for car owners
Make customers feel at home
Tuhu Car Factory Store (Xiamen Tian'an Road Store)
The user's thinking is hard work
Create a workshop shop with temperature and humanity
For car maintenance agencies
On the one hand, it is necessary to focus on the overall layout of the functional area, the placement of machinery and equipment, the safe working space, the working environment and procedures, etc., and the goal is to improve efficiency;
On the other hand, it is also necessary to consider the design of the customer reception area, the goal is to provide a comfortable car maintenance environment and improve the customer's car maintenance experience as a whole.
Tuhu Car Workshop Store (Putian Huangshi Craft City Store)
Car maintenance has a certain workflow, car owners sometimes inevitably need to wait for a long time, setting up a rest area can create a more comfortable rest and waiting environment for them. Tuhu Car breeding car fully takes this into account, and almost all of the Tuhu car breeding car Fujian workshop stores have customer rest areas, which is convenient for customers to use when waiting for car repairs or when consulting with staff.
At the same time, the lounge area will also be paired with tea, snacks, light food, etc., which can be used for customers to take a temporary nap, and it is also a good choice for customers to chat while tasting refreshments.
Consider that the game can bring customers an immersive experience
Turn boring passive waiting into fun interactive engagement
Tuhu car is also in some Fujian workshop stores
Opened "Play Area"
The "game area" provides customers with desktop video game consoles and classic game options, and many car owners will play a few times every time they come to maintain the car, and the original boring waiting moment becomes a reminiscence trip.
In addition, many Fujian Tuhu factory stores are also equipped with a "children's play area", which contains a number of children's entertainment facilities to facilitate children's play, and create a "parent-child space" for parents and car owners, bringing customers a warm feeling.
Tuhu Car Workshop Store (Quanzhou Anxi Hebin West Road Store)
To stand out in the highly competitive automotive aftermarket, it is obviously not enough to provide customers with professional services, and quality services are reflected in all aspects. When designing the decoration of the workshop store, most of the Fujian factory stores do not stick to the practical value of the store, but work the user's thinking, leaving enough leisure space and experience space for customers, the decoration style and details are full of human touch, and through the control of the decoration details, the Tuhu factory store with temperature and humanization is created.
Tuhu Car Workshop Store (Zhangzhou Longhai Stone Yard Store)
Liked by car owners:
"Tuhu Car Workshop is a car station"
The relevant person in charge of the Tuhu car breeding fujian workshop store said
"While superb repair technology is important, it's even more important to focus on the customer experience and make customers feel at home. I hope to deeply perceive and understand customer needs, and implement them into the details of service, impress customers, and build long-term trust with customers. ”
As a matter of fact
Tuhu's professional ability to raise cars
and customer-oriented service spirit
It has also been recognized by a number of car owners
For car owners
Tuhu car workshop shop
It is not only synonymous with professional car maintenance
It is also a "intimate station"
It is convenient to help yourself
The owner of the car, Mr. Li, said
"Modern people have a fast pace of work and life, and even a little waiting time for car maintenance wants to squeeze out to arrange a full amount, and now it can basically be achieved in Tuhu car breeding." There are all places dedicated to car washes, repairs, meetings, meals, rest, and games, and I can do my own things in a comfortable environment, which is another dimension of cost-effective performance for me. ”
In the words of the owner of the car, Ms. Yang
Tuhu car maintenance technology is excellent
The staff is conscientious and responsible, and the environment is warm and warm
There is no reason not to trust Tuhu
"Compared with other auto repair shops, the experience of raising a car at Tuhu is really different. When you are tired, you can lie on the sofa and play games like you are at home, you can comfortably drink coffee while working when you handle work, and you can chat with the staff face-to-face and consult with them about car maintenance knowledge. From the store manager to the technician and customer service, the attitude is very good, and the answer is also very patient. ”
Tuhu Car Workshop (Sanming Jiangbin Road Dong'an Store)
presently
Tuhu has nearly 100 workshop stores in Fujian
The overall implementation of the "temperature" and "humanized" characteristics of the decoration style
Create a habitat for the majority of car owners to communicate emotionally
Earn trust and reputation with a high-quality customer experience
At the same time, Tuhu raises cars
It will remain the same as always
To provide customers with standardized and professional services
In every service process, every service link
All to make customers satisfied
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