On the list of centralized complaint models in 2021, there are many new energy models. In addition to popular models such as WM EX5, Weilai ES6, and Euler Good Cat, some traditional new energy models with a low sense of existence are also among them. Gac Toyota iA5 is one of them.
Why is GAC Toyota iA5 on the list? In this issue, we will take stock of the complaint index.
According to the trend of the 2021 GAC Toyota iA5 complaint index, the monthly complaint index of GAC Toyota iA5 is not high, but in August, the GAC Toyota iA5 complaint index increased sharply. Looking at the data, we found that the GAC Toyota iA5 was subject to centralized complaints from car owners in August due to battery life problems, which is also the main reason for the sudden increase in the GAC Toyota iA5 complaint index.
According to the owner's feedback, the GAC Toyota iA5 he bought originally had a battery capacity of 58.8kw, and now it can only reach 47kw, and it is found that the manufacturer upgraded the battery control program of the vehicle in the background on July 18. The owner said that GAC Toyota's manufacturer quietly upgraded the vehicle system in the background without obtaining the consent of the customer and informing the customer, resulting in less charging power and shortening the mileage. For this reason, the owner is very angry.
Judging from the feedback from the owner and the screenshot provided, the manufacturer did have a situation where the customer did not know the situation, and the vehicle was "locked" without permission. Such car owners are by no means a minority, in the face of such a situation, car owners actively communicate with the 4S shop, the staff said that they do not know what the reason is. The store did not receive a notice from the manufacturer to upgrade the BMS battery management system. The 4S store said that it will take photos of this information and keep it and transfer it to the manufacturer for processing. However, it has not received a reply from the manufacturer.
So everyone spontaneously organized car owners to protect their rights and wrote a whistleblower letter to the State Administration of Market Regulation.
From the report letter, we can see that GAC Toyota secretly made an upgrade lock without the owner, which seriously violated the owner's right to know and privacy. Afterwards, the reason for the behavior was not publicly explained, which made many car owners chill. The owner speculated that the reason why GAC Toyota did this is likely to be related to the spontaneous combustion accident of the tram, in order to avoid accidents due to battery fires.
From the owner's real experience of using the car, GAC Toyota's private "locking" behavior has seriously affected his daily life. GAC Toyota's back-locking power this time not only reduces the mileage of the vehicle, but also increases the charging frequency of the owner, which brings great trouble to the owner's daily car.
For GAC Toyota, this kind of "power locking" behavior is indeed inappropriate. Even if the act is to improve the safety factor of the vehicle, it is a last resort. However, it should not be hidden from the owner of the car to escalate privately, which seriously violates the owner's right to know and privacy. If GAC Toyota introduces the corresponding service policy and recall announcement, I believe many car owners are willing to cooperate. At present, GAC Toyota's untrustworthy behavior may lose the hearts of the people.
For car owners, no matter what the purpose of GAC Toyota is, they cannot accept GAC Toyota's unauthorized "power locking" behavior, which not only damages their legitimate rights and interests but also seriously affects their own car use feelings.
In the face of successive incidents of smoke and fires of new energy vehicles, "locking electricity" has become the most direct and effective solution for many manufacturers, including GAC Toyota. But what follows is that the manufacturer's "power locking" behavior not only grossly infringes on the owner's ownership and privacy rights, but also seriously affects the owner's car experience. Manufacturers in order to cope with the market competition and bring about high endurance, high battery hidden dangers, should not let the owner pay. Even if the power is "locked" in order to reduce the safety hazard, manufacturers should also introduce reasonable solutions in an open manner.