Do you support patients giving hospital and doctor evaluations?

Do you support patients giving hospital and doctor evaluations?

Qiao Zhifeng

The low rating of the third-class hospital on the review platform was "pushed" by the insulting evaluation? Be wary of the review app becoming a channel for online violence involving medicine.

In this era of "reviews" prevalence, many people have become accustomed to opening the review platform to see the "word of mouth" and evaluation before eating or entertainment, which has users scoring and evaluating the service, taste, environment and so on of the business, and the comprehensive score has become a benchmark to measure the quality of the business. What many users do not know is that now the hospital has also become one of them, on the review platform, whether it is a top three hospital or some specialized hospitals, are on the list, but some of the relatively well-known hospitals have low ratings, and some hospitals have frequent "recruits" in the comment area. (Rule of Law Daily, January 18)

The above news has exposed some problems in the review app. I believe that these problems exist.

However, I think that the review app may "become a channel for online violence involving medical treatment", which I think is debatable. If the review app is further standardized, reviewed and managed, the relevant problems can be solved.

There are the following descriptions in the media report: The reporter noted that the ratings of hospitals on the review platform are generally not high, including some well-known top three hospitals, the comprehensive evaluation has only two stars, and the comment area is opened, which is full of complaints from many patients.

Isn't that normal?

Why are the ratings of hospitals generally not high, and does the medical industry have no points in its own mind? As for why the well-known top three hospitals are not evaluated, and the comment area is full of patient complaints, what is so strange? Big hospitals have a big temper, which is not an isolated phenomenon, right?

I support patients in rating hospital and doctor reviews.

In the online society, consumers often send their consumption feelings to the Internet and make them public so that more people can see them.

Strictly speaking, patients are also consumers of medical services, and it is the basic rights and interests of consumers to evaluate the purchased products or services. Only by giving consumers the right to evaluate can we fully protect the interests of consumers, urge service providers to improve service levels, and provide reference for other consumers to choose services.

Patients have the right to evaluate, how the doctor's medical skills, how to attitude, whether to like or complain, and finally there is a channel for interactive feedback. This not only allows hospitals to get more feedback and understand patients' thoughts and opinions, but also adds new impetus to encourage healthcare workers to improve their technology and service levels. The resulting positive interaction can make medical institutions and patients achieve a win-win situation.

Of course, medical treatment is indeed not an ordinary service, due to information asymmetry, patients due to lack of medical knowledge, evaluation is not necessarily professional, and may even be biased. But that doesn't justify not letting patients rate them. Medical treatment is to serve the patient, the patient is dissatisfied is the most important, the patient's feelings and evaluations, but also the most worthy of attention. If a professional finds that a patient has a misunderstanding of the doctor, it can be explained and answered by means of post-evaluation. With open and transparent interaction, I believe that patient evaluation will become more and more professional and fair.

If the management is in place, the review app will not only not become a channel for medical-related online violence, but also a protector of patients' rights and interests, as well as a supervisor of medical services and a promoter of medical reform.