Sanyan Finance January 15 news, January 11, Watsons launched a mask promotion activity on a platform, according to the promotion rules, consumers can buy a box of masks at a price of 1 cent, but need to pick up the goods in offline stores.
However, some consumers said that after successfully receiving the merchant's stocking and pick-up information, they were told that they were out of stock when they picked up the goods, and the merchant did not have any processing methods.
On January 13, many consumers went to Watson's live broadcast room to express their dissatisfaction. When someone asked when the mask could be picked up in the live broadcast room, the anchor published inappropriate remarks such as "just for a penny of things, biting people like a mad dog", "kicking you are happy", "deserved" and so on, insulting and blackmailing consumers.
This matter triggered heated discussion among netizens, and Watsons was therefore on the hot search. Late yesterday night, @ Watsons China issued an apology statement in response to the above incident, saying that this activity due to system reasons led to a large number of abnormal orders in a short period of time far exceeding the inventory, in the case of inventory support, Watsons has redeemed some orders, and later due to insufficient inventory, the payment was suspended, Watsons decided to take the way of replenishment to fulfill the remaining orders.
In response to the abuse of the anchor in the live broadcast room and the blackmail of consumers, Watsons said that the anchor is a personnel of a cooperative third-party institution, and Watsons will deeply reflect on and strengthen the training and supervision of all personnel of the company and third-party cooperation personnel to avoid similar incidents.