Jiang Jingjing
Recently, the reporter learned from the police in Rongcheng County, Baoding City, Hebei Province, that the police have intervened in the investigation because the online ride-hailing driver continues to yaw and the female passenger jumps out of the car. On the evening of December 4, Ms. Wei originally took a taxi from the train station back to her residence, during the ride, the driver continued to deviate from the route, Ms. Wei repeatedly inquired about the situation, the driver did not respond, after asking for help from the car window without success, Ms. Wei opened the window and jumped out of the car. (Beijing News)
Similar cases have occurred many times, and the peculiarity of this case is that the "basic facts" are unmistakable, and on this basis, the question of "passenger overreaction" is rarely mentioned. After a reasonable exclusion, it seems that the only possibility is left. In other words, we must ask, what did the online ride-hailing drivers involved really intend at that time and place? The investigation of this case must not be based on one side of the sloppy matter, but must be supported by a detailed background investigation.
After extracting the recordings in the car, the platform found that Ms. Wei's narrative was consistent with the actual situation. A series of abnormal practices by ride-hailing drivers will make anyone suspicious. "Driving in the opposite direction of the destination", "driving into a remote alley", "not saying a word and refusing to respond" the whole time, especially strange is that even after Ms. Wei called the police, the driver still did not stop... In a state of extreme fear, Ms. Wei finally jumped out of the car when the turning speed of the vehicle was slow, whether this was "panic" or "wisdom in a hurry", it was really a matter of opinion. But put yourself in the shoes of what would happen if we encountered the same thing? Would it be better?
In the strange and confined space of online ride-hailing, we must not demand that passengers behave perfectly on major matters involving personal safety. At the same time, all the actions of the driver should be required by the strictest standards. Of course, the motivation of the driver to make this move remains to be revealed by the police with a professional investigation. Prior to this, the defects in the safety strategy and emergency mechanism of some online ride-hailing platforms exposed by this matter are urgent and need to be repaired.
Combing through the ins and outs of this case, several key "omissions" in the platform are simply unbelievable. First, "security experts" are useless. After the passenger triggered the alarm, the driver replied to the customer service that the road was detoured due to road construction, and the customer service did not verify it easily. The good "full-scene security", the result is a customer service operator in the middle of the transmission, and thin mud, talk about how to ensure safety? Second, "risk fuse" is indecisive. Obviously aware of the danger of the order, Ming received a passenger alarm, but did not force the driver to stop at the first time. Without a momentary decision, many times it is tantamount to letting the risk get out of control.
The number of online ride-hailing employees and orders is quite huge, and no one can guarantee that it will be foolproof. What relevant enterprises can do is to make the safety strategy and security mechanism more perfect, and make the standardized disposal process of emergencies more detailed and decisive, so as to minimize unpredictability and avoid accidents as much as possible. It should be known that trust accumulates over the years, but the collapse of trust only takes a moment.
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![Just received the year-end award from the unit, the female passenger forgot on the subway...[fig]](data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACwAAAAAAQABAAACAkQBADs=)