Mr. Zheng reported to the political and legal channel that on December 15 this year, he spent nearly 300,000 yuan to buy a Volkswagen Tiguan L off-road vehicle, and the next day, when he drove the car to the Wanjiali Elevated Highway, the vehicle dashboard suddenly reported an error and turned on the yellow light, showing that the gearbox was in emergency operation mode, and the vehicle could not accelerate and began to tremble, and the speed could only be maintained at about 30 yards, which could scare him not lightly. Due to concerns about the quality of the car, Mr. Zheng made a request to return the car.
"My car was only a day after I bought it, the gearbox broke, I don't want this car, we asked for a refund, they should not sell such a problem product to our consumers." Mr. Zheng's wife said.
The dashboard reports an error and lights up yellow
The vehicle trembled and could not accelerate
On the morning of December 20, Mr. Zheng and his wife came to Hunan Xingsha Zhongxing Automobile Sales Co., Ltd., a Shenxiang Group in Shenxiang Road, Changsha County, to discuss their opinions.
Mr. Zheng told reporters that on December 15 this year, he purchased this blue Tiguan L off-road vehicle, spent nearly 300,000 yuan, and the next day after driving the car home, when he drove through the Wanjiali Elevated Highway near the Sany Avenue section, the vehicle dashboard suddenly issued a yellow warning sign, and the vehicle then began to tremble and could not accelerate.
"My wife took a video, when the vehicle suddenly lit up this yellow sign, and then the car could not speed up, stepped on the accelerator did not respond, the speed of the car was about 30 yards, the vehicle was trembling, the screen showed that the gearbox was in emergency mode, could not be hung up into the reverse gear." Mr. Zheng said.
Mr. Zheng said that after the vehicle failure, he tried to keep calm and drove out of the elevated highway from the entrance of Wanjiali Elevated Trinity Avenue and stopped at the side of the road. "If this is on the highway, suddenly can not speed up, people are speeding 100 yards, I am 30 yards, I will definitely be rear-ended, my life safety who will guarantee?" 」
4S Shop Response:
Non-hardware failure is a parameter setting issue
So, why did the vehicle purchased by Mr. Zheng suddenly have a malfunction problem?
"After our official testing, it was shown that the program setting problem, we used the Volkswagen manufacturer's computer to readjust the parameters, and now there is no problem." Zhou Jie, deputy general manager of Shenxiang Group Hunan Xingsha Zhongxing Automobile Sales Co., Ltd., said.
For the vehicle failure, the person in charge of the 4S shop responded that after the 4S shop test, Mr. Zheng's vehicle has not found hardware failures such as gearboxes, but there is a problem with the setting parameters of the program, and the fault has been eliminated by "brushing the machine".
Subsequently, the reporter accompanied Mr. Zheng to drive to the highway for experience, and after up to 15 minutes of testing, no transmission failure was found in the car.
The person in charge of the 4S store said that according to the "three guarantees" policy of the car, during the validity period of the "three guarantees", after the engine and transmission are replaced twice, or the same main parts of the engine and transmission are replaced twice due to their quality problems, they cannot be used normally, and if the consumer chooses to replace or return the goods, the seller should be responsible for replacing or returning the goods. Mr. Zheng's vehicle situation can not meet the conditions for returning and replacing the car due to the problem of parameter setting.
"We promise that within 60 days or within 3,000 kilometers, as long as the vehicle engine and gearbox are broken once and need to be replaced, we will directly apply to the manufacturer for replacement or refund." Zhou Jie, deputy general manager of Shenxiang Group Hunan Xingsha Zhongxing Automobile Sales Co., Ltd., said.
Because Mr. Zheng still has concerns about the performance of the vehicle, the 4S store said that it will give a solution to see if the owner can accept it. As of press time, the reporter called Mr. Zheng again, who said that he had accepted the solution of the 4S store.
"Reproduction without the author's authorization"
Reporter: Wang Yili Editor: Wordy
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