In recent years, buying a car has long been less daunting for many working-class families than it used to be, and as more and more families join the car owners, the conflicts caused by cars are becoming more and more frequent. Xi ti new cars are originally a happy thing, but if you encounter a dealer who is extremely perfunctory to customers, it is inevitable that many consumers will feel angry.
Ms. Zhu, a car owner in Hunan, felt that she had met a particularly unreliable dealer, and let herself plant a heel after buying a car. Ms. Zhu's car is a Mercedes-Benz sedan, and Ms. Zhu has been very satisfied with it since she spent 300,000 yuan on this Mercedes-Benz two years ago. It wasn't until two years later, when Ms. Zhu first sent her car for big maintenance, that she found that this car was not the Mercedes-Benz she had originally photographed in the store.
Ms. Zhu conducted a simple inspection after the staff opened the hood of the car after doing maintenance for herself, and the result of this inspection was immediately found that something was wrong, and the number and frame number on her engine were completely different from the number provided to her by the car dealer when she first bought the car. This made Ms. Zhu puzzled and quickly asked the staff of the car dealership what was going on.
After inspecting Ms. Zhu's car, the car dealership staff compared the original information, and finally determined that this car was indeed not the one that Ms. Zhu originally bought, and she mentioned it wrong when she first picked up the car, but the owner of the other wrong car had not found out about it, so it had been so confused for two years.
Because the two consumers chose the same color of the same model when buying the car, the staff accidentally drove the wrong car when picking up the car, and the two owners did not carefully check the vehicle when they picked up the car, so they have been driving each other's car for the past two years. Another owner learned of this situation and also asked the car dealership to compensate for their economic losses together with Ms. Zhu, but the person in charge of the car dealership said after learning about the incident, since the two of you have the same model and have not had a breakdown in the past two years, is it not okay to change it directly?
However, Ms. Zhu believes that the two people's car habits are different, so the wear and tear caused by the vehicle is not the same, the depreciation fee naturally cannot be generalized, even if two people buy the same model, they cannot be directly exchanged, and the depreciation cost of the vehicle and the inconvenience caused to the two of them must be borne by the car dealership. The three parties negotiated several times in a row and did not get a proposal that everyone could accept, but Ms. Zhu and another owner did not intend to give up.
Editor's Note:
Although Ms. Zhu's problem was not properly resolved, her manager gave a wake-up call to the majority of consumers. When consumers choose a car, they must pay attention to check whether there are scratches or other paint damage on the surface of the body when picking up the car, and also pay attention to the factory date on the glass of the car, so as not to buy an inventory car. In addition, you can't forget to open the hood of the car to check whether the frame number is correct, if any problems are found in these items, consumers can ask the car dealership to change themselves to a new car.
On the other hand, if consumers intend to protect their legitimate rights and interests, they must choose a legal and compliant way, give priority to communicating with the after-sales department, and contact the Consumer Protection Association to complain in the case of ineffective communication.