DoNews Auto December 15 news (Yang Yang) Recently, after the media reported the incident of Xiaopeng 'cheating on compensation', Xiaopeng officials responded to this, but netizens did not pay. Except for the incident being sloppy with "management mistakes", Xiaopeng officials did not respond positively to whether they were suspected of defrauding state subsidies. Wave after wave of unevenness rose again, and at the same time Xiaopeng fell into another storm.
According to the official website of the black cat complaint, Xiaopeng Automobile was involved in 300 complaints.
According to DoNews auto statistics, complaints against Xiaopeng Motors are particularly intensive in the second half of this year, and the number of complaints far exceeds that of friends, of which the problem of delayed delivery is the most serious.
DoNews Auto learned from Xiaopeng dealers that Xiaopeng's pick-up period is 6 to 8 weeks, but it is currently affected by the shortage of chips and accessories, and will be later than the agreed time. However, in the black cat complaint, there are not a few consumers who have waited 20 weeks and failed to pick up the car.
User 7728142504 said that he signed a car purchase agreement on September 18 last year and received a promise from the salesman to pick up the car at the end of October, but he did not mention the car until December, but only got a reply from the mid-to-late 12. The owner was furious at the delay in delivery, believing that Xiaopeng Motors had no credibility to speak of, and demanded that Xiaopeng Motors compensate and fulfill its commitments.
Source: Black Cat Complaint
Such complaints are numerous on the black cat complaint platform, and along with the continuous fermentation of the "cheating" incident, the reservation owners who are dissatisfied with Xiaopeng's service have even spontaneously organized, and jointly released the article "Xiaopeng Reservation Owners Do Not Match the Xiaopeng P7 480 Model, Disguised Price Increase, and Malicious Publicity Joint Statement".
It mentioned: "We ordered Xiaopeng Automobile from September to November, the APP and the sales staff agreed that 6-8 weeks of car matching, but now has exceeded the delivery time and has not been equipped with a car, and the 670 model is ordered to be a second with the phenomenon, the official does not give any explanation, there is a disguised price increase, malicious publicity and other behaviors." ”
Attached to the joint statement is also the "official email to the sales staff", which contains the response plan for the delayed delivery of P7 480, including the active communication between the sales and the customer (3 options), the delivery students do not need to take the initiative to contact the customer, and only need to respond to the customer's questions according to the requirements (2 requirements).
For the delay in the delivery of the 480 model, Xiaopeng's official statement is that the industry is currently affected by the epidemic, and the industry is facing an extreme shortage of lithium iron phosphate battery supply, which has also brought a great impact on the production of xiaopeng P7 480E/N models. According to the latest scheduling plan, Xiaopeng sorted out the customers who are expected to have the risk of overdue, contacted the customers one-on-one through the sales staff, informed the latest delivery forecast cycle (the latest in late February to complete the car), and at the same time understood the customer needs, assisted the customers in need to complete the procedures for reassignment or cancellation, and expressed sincere apologies.
However, Xiaopeng's reply is hidden mystery, the owner of the joint statement mentioned the 670 model battery type for liquid-cooled constant temperature ternary lithium battery pack, and Xiaopeng replied to the 480 model of the battery type for liquid-cooled thermostatic lithium iron phosphate battery pack, for consumer questions, Xiaopeng answered non-questions, naturally can not get the owner's approval.
At present, there is no way to prove the above official statement, but it is certain that more and more consumers have shown strong dissatisfaction with the handling attitude of Xiaopeng Motors. As of now, Xiaopeng has not made the latest response, and DoNEWS cars will continue to pay attention.